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Form of work
SalaryEllis Mason have partnered exclusively with a highly credible business based in Bishops Stortford to help them find a CUSTOMER SUPPORT EXECUTIVE .
This is a customer service and administrative focused role and so you must be confident at talking with customers both over the phone and via e-mail. You must also be competent in using IT systems.
For the role of CUSTOMER SUPPORT EXECUTIVE, the training is extensive as you will be learning a whole new, highly legislated industry and so the company are happy to consider people with little experience as much as they are to look at people with existing experience.
The CUSTOMER SUPPORT EXECUTIVE may suit a graduate or someone with years of previous office experience.
THE SALARY & BENEFITS
- Salary up to £24,000 per annum, dependent on experience.
- Commission based on new clients created
- Job and salary progression available
- Monday to Friday office hours of 9 am - 5 pm on a permanent, full time basis
- Modern, polished offices
- 20 days holiday plus 8 bank holidays
- Government pension scheme
- Free on-site parking
THE JOB
The main duties included within the role of the CUSTOMER SUPPORT EXECUTIVE , are:
- Taking incoming calls and e-mails from customers
- Building relationships with customers and setting up their new accounts online
- Using the internal ticketing system to log customer queries
- Preparing and sending quotations to new customers
- Working closely with internal teams to ensure the timely set up of new customer accounts
- Informing customers as to whether their credit application has been successful or not
- Generating relevant reports
- Completing relevant documentation and sending where necessary
- Providing system training to relevant customers via the phone
- Referring any queries to the relevant internal teams and monitoring progress for solution
- General account support to customers
