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SalarySalary: £24,750 per annum plus monthly bonus
On Target Earnings: £27,000- £30,000 per annum
Hours: 9.15am - 6.30pm Monday to Friday
Location: Bournemouth- Full time Office based
Are you ready to supercharge your career? Join their Trust Team and embrace the thrill of delivering excellent Customer Service. Our clients are expanding fast, and they need an extraordinary individual like you to make a splash in the team.
Your mission, should you choose to accept it, involves contacting customers who have a pre-booked appointment and providing a free Trust service, ensuring beneficiaries are documented for their life insurance policies. You'll handle incoming calls, and also explore added cover and products to give families that extra peace of mind.
With most of your time spent on the phone, your communication and organisational skills will be in the spotlight. However, don't worry - they are here to support you in every step. Together, you can both ensure no customer leaves without a smile!
So, what will you actually be doing in this thrilling position? Let's break it down:
- Guide customers through pre-booked trust appointments, ensuring beneficiaries are recorded correctly for their life insurance policies
- Proactively identify opportunities to discuss additional products and protection for their families. You'll be their superhero, offering the best solutions to safeguard their loved ones
- Complete necessary trust paperwork and send it to customers for review after the appointment
- Process returned and completed trust documentation, carefully reviewing all information for accuracy. If any amendments are needed, you'll communicate them to their customers
- Answer incoming calls from their amazing customers and external parties, always providing top-notch service
- Collaborate with insurers, addressing any questions or queries on behalf of their customers. You'll be their trusted advocate
Now, let's talk about your superhero traits. To excel in this role, you'll need:
- Previous experience in Customer Service (essential), where you've honed your exceptional communication skills and built strong relationships
- Superhuman listening skills that allow you to empathize and understand their customers' needs
- A genuine drive to identify and present additional product opportunities to their valued customers. You'll be their trusted advisor
- The power to influence, persuade, and negotiate to achieve positive outcomes. Your superpowers will win the day
- An unwavering commitment to accuracy and attention to detail, especially when handling sensitive customer information
- Excellent organizational skills to efficiently manage your workload and save the day for their customers
- A professional and personable nature, always willing to go above and beyond to help others.
In return, you will receive:
- In-depth induction training (they'll arm you with a thorough understanding of the industry).
- No weekend working and enjoy time off during Christmas and Bank Holidays. Work-life balance, yes please!
- Celebrate loyalty with them - enjoy birthday leave, extra holiday days, and paid days off for important life moments like getting married or buying a house.
- Life is unpredictable, and they've got your back. Take paid time off for appointments, car trouble, family emergencies, or whatever life throws at you
- Join them for some epic company events! The annual Summer and Christmas parties are legendary
- They've got your future covered with a pension, death in service benefit, eye care, discounts, and a fantastic refer a friend scheme
So come and join their extraordinary team of customer champions who are all about doing the right thing in every way imaginable. They don't settle for ordinary, they strive for extraordinary! So, if you're someone who loves turning good outcomes into incredible ones, then get ready for an exhilarating adventure with them!
Whilst we would love to be able to respond to every application we receive, it isn’t always possible due to the high volume we receive each day. If you have not heard from us within 7 working days, please assume that your application has not been successful.
Knight Temple Recruitment is a Recruitment Agency and is advertising this vacancy on behalf of one of its clients
