Customer Service Executive

Do you enjoy providing world class Customer Service? Do you have a real passion for organizing and solving problems? If you thrive in a dynamic working environment and like to make things happen then this could be the right opportunity for you.

Our customers are world leading pharma and diagnostics companies who have chosen us as their business partner, and we take great pride in being there for our customers. Throughout our company we are to striving to enable our customers in making our world healthier, cleaner and safer.

We are currently looking for a Customer Service Representative / Scheduler with a positive can-do attitude to ensure our Field Service Engineers are in the right place at the right time supporting our Customers efficiently and in a timely manner.

What you'll do

In this role you will ensure that the Scheduling activity runs smoothly by establishing a good working relationship with both our Customers, Technical department, Sales and our CCC / business support functions. Scheduling service work efficiently for our CMD (Chromatography and Mass Spectroscopy Division) & providing above expectations Customer Service and satisfaction, to include customer contact regarding ongoing cases and critical issue service calls where required. This directly customer facing activity is critical to maintaining a strong customer relationship.

The role is based in our Hemel Hempstead office in the UK.

Responsibilities

• Act as liaison between our Customers, Field service engineers and other internal stakeholders
• Efficiently prioritise and schedule service calls
• Re-schedule / re-assign service calls
• Follow-up on service calls
• Escalation of service calls as required
• Handling phone calls/e-mails on on-going cases
• Request quotes from 3rd party service providers.
• Act as an SME for our CCC colleagues in Budapest
• Create/Submit Tender Request Response
• Create Generic stock parts order
• Prepare general access docs.
• Offering relocation services
• Loan instrument logistics within country/region
• Return parts logistics within country/region

We are looking for the best combination of the following skills/competencies

• Customer Service / Scheduling experience and/or relevant experience as a Field Service Engineer
• Thrive in an environment where you get to handle multiple tasks at the same time
• Organised, structured, driven and decisive
• Can use initiative and demonstrate good judgement in respect of the business, customer and team needs
• Excellent communications/prioritisation skills and great customer focus is essential
• Proficient in common IT tools
• SAP experience is a plus

At least one these languages is needed, Finish, Swedish, Danish, Norwegian is a requirement

• Not an 8 to 5 mentality
• Knowledge of our existing CMD customer base and equipment's.
• Self-motivated and driven with excellent interpersonal and teamwork skills
• Critical thinker with attention to detail and high flexibility

What we offer

• A career in an international company with global impact
• Be part of an exciting project to improve the human condition
• Development through continuous learning
• Cooperation with colleagues across different business areas

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.