Customer Service Executive

Reed Business Support are exceptionally excited to be representing a globally established Software Company in their search for a Customer Service Executive!

Based in Sheffield, this is a brilliant opportunity for a candidate who is looking to advance their career and join a company who places internal development as one of their most important responsibilities.

Benefits:
• Wage: £24,000
• 37.5 Hrs Monday to Friday
• Holidays: 28 Days + Bank Holidays
• Income Protection
• Enhanced Pension
• Health Cash Plan
• Flexible Benefits available through company portal

They have ambitious and exciting growth plans and are looking for talented individuals to be part of our journey.

Job purpose:

The purpose of the role is to provide a high standard of support services to their software users and offer them support when using their online platforms.

You will be responsible for:

• Responding to customer queries through inbound and outbound telephone calls, chats, and tickets with the upmost care.
• Putting yourself in the customers shoes to understand any issues the customers may face whilst using company products.
• Maintaining internal databases and systems with up-to-date information.
• Assisting customers with registration or account creation.
• Ensuring the Customer experience standards are always met.
• Following the set SLAs within the customer support team when handling customer queries;
o First Response time
o Resolution time
o Next Response time
o Customer Satisfaction
• Escalating enquires to relevant departments where needed.
• Proactive client retention by providing excellent support services and promotional activities.
• Identifying areas for upselling and cross-selling additional Agilio products.

The skills and experience which we are looking for in our Customer Support Executive are:

Essential
• Have a logical approach to problem solving to assist the customer.
• Organised, able to work on multiple things at once, work under pressure.
• Have excellent communication skills – written and verbal.
• Attentive to customer’s needs.
• Able to work unsupervised, on your own and as part of a team.

Desirable

• Have experience working within a service desk environment.

If you believe you’d be a good fit for this role, please apply!