Customer Service Executive

Forde Recruitment are delighted to be working on behalf of our market leading client in their search for an internal sales/Customer Service Executive at their site in Sheffield.

The suitable candidate will be working with a defined set of customers and will be required to create, develop and maintain relationships, drive repeat trading, drive the Team sales budget with a focus on excellent Customer Service at all times.

Salary: £25,000-£27,000

Location: Sheffield

Hours: 08:30 – 17:00

Scope of the role

For a defined set of existing customer accounts:

• Create, develop and maintain relationships
• Drive repeat trading
• Service focus
• Drive the Team sales budget

Responsibilities

• Build key relationships to ensure loyalty, return business and sustained trading
• Deliver a high level of Customer Service at all times ensuring our ‘best in class’ position
• Evaluate enquiries via telephone
• Produce quotations based on agreed commercial policies
• Follow up quotation in pursuit of orders and gaining commercial feedback, and response accordingly
• Seek to maximise all enquires/opportunities and apply added value where possible, through product and service differentiation
• Aim to develop trading customers and repeat business
• Escalate, for support, any potential opportunity for ‘new/repeat/contractual business’, then to follow the ‘Future One’ framework
• Proactive customer telephone calls to allocated customer base to create opportunities and orders. (i.e. based on customer underperformance, or opportunities such as Op Stock).
• Ensure maintenance of individual customer plans, development platforms and CRM files where necessary
• Overcome objection to the achievement of individual and shared KPI’s & sales targets
• Grow profitability, control costs and maximise efficiency for the suite of allocated transactional accounts
• To undertake additional duties as required.

Requirements

• Minimum 2 years experience of working in a Customer centric environment with a focus on delivering high levels of Customer Service.
• Experience of engaging with customers, either face-to-face or telephone
• Experience of working in a fast paced environment
• Organisation / Time Management
• Attention to detail
• Results focused/target driven
• Good understanding of Microsoft Office and CRM systems.

Benefits

• 25 days holidays
• Life Assurance x3 BAS
• Employer pension contribution of 3%
• Bonus scheme – 5% of basic annual salary based on company target achievement.

This vacancy is being advertised on behalf of Forde Recruitment Ltd who are operating as an Employment Business. Unfortunately, due to the high volumes of applications we are currently receiving, we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion and continue to search on our website for additional opportunities.