AddressSalary: Grade 5 from: £28,250 to £ 32,113 inclusive of London Weighting with potential to progress to £33,904 per annum inclusive of London Weighting through sustained exceptional contribution
Hours: Full-time
Contract Type: Permanent
Brunel University London was established in 1966 and is a leading multidisciplinary research-intensive Technology University delivering Economic, Social and Cultural benefits.
For more information please visit: https://www.brunel.ac.uk/about/our-history/home
The Campus Services directorate provides a wide range of services to all members of the University. Encompassing Estates, Commercial Services, Security, Distribution Centre, Conferencing, and the University’s Main Reception. Our commitment is to deliver an excellent enabling service.
The Customer Service team is seeking a dedicated and enthusiastic person to join our expanding department. Collaboration is key to our success. This is a varied role and will involve triaging a wide range of issues being reported through to the Campus Services helpdesk. The successful candidate will work closely with various Campus Services departments, actively monitoring, streamlining, prioritising requests, and proactively updating customers on progress, ensuring efficient and effective service delivery.
The successful candidate will also be involved with working on the Main Reception desk, handling general enquiries, providing support for Campus Services, managing maintenance requests, processing access card request, processing parking applications and overseeing the University switchboard.
Prior knowledge of the Campus, although not essential would be an advantage.
You should have a high sense of self-motivation, capable of driving excellent Customer Service with a proactive, can-do attitude. Given the client-facing nature of this role, maintaining a consistently professional demeanour is imperative. The successful candidate must demonstrate the ability to efficiently manage and adhere to Service Level Agreements, while also operating within the framework of the department's policies and procedures.
We offer a generous Annual Leave package plus discretionary University closure days, excellent training, and development opportunities, as well as a great occupational Pension Scheme and a range of health-related support. The University is committed to a hybrid working approach.
Closing date for applications: 7 April 2024
Interviews will take place in person on Thursday 18th April and will involve an assessment.
For further details about the post including the Job Description and Person Specification and to apply please visit https://careers.brunel.ac.uk
If you have any technical issues, please contact us at: hrsystems@brunel.ac.uk
All Applicants should be eligible to live and work in the UK for the duration of any offer of appointment,
Brunel University London has a strong commitment to equality, diversity and inclusion. Our aim is to promote and achieve a fully inclusive workforce to reflect our community.
