Customer Service Officer

We are inviting applications for Customer Service Officer based in city London . This is a permanent position start immediately for our Banking client .

Must Know Turkish Language

Job Purpose:

To exhibit high levels of Customer Service and sound understanding of retail products and services of the Bank.
To identify potential customers, offer products and services as per their need and increase customer base.
To maintain relationship with existing account holders.
Engage with internal stakeholders across different departments
Ensuring requisite compliance with all applicable rules and regulations including specifically KYC, AML requirements in line with the policies and procedures of the Bank
To understand the market needs and give feedback to the Product Development Team to plug the product gaps.

Job Authorities:

People Related : Interaction with Team members, Customer Service Manager, Branch Manager, Marketing Personnel, Compliance Personnel, Operations Personnel
Operational Related: Adhere to all policies and procedures for transactional banking, AML and KYC.

Preparing and making presentations
Ability to engage in a conversation
Managing MIS
Ability to work on Microsoft excel and access.
Behavioral Skills

Excellent communication and interpersonal skills
Ability to multi-task and adapt to any situation or change
Fast learner, energetic, and results-oriented
Problem solver with good judgment
Professional, honest and efficient
Conduct customer's business privately and keep their financial information confidential
Work well under pressure
Drive for results
Interpersonal Effectiveness and Influencing Skills
Process Orientation
Analytical Thinking