Customer Service & Operations Co-Ordinator

Customer Service & Operations Co-Ordinator

£23,000 - £25,000 per annum

39.5 hours per week Monday - Friday

Office based

Wellingborough, Northamptonshire

We are a growing family run business based in Wellingborough, providing commercial catering equipment facilities support to well-known UK brands.

We are a friendly and open business led by our family values - we value each team member, encouraging ideas that can drive business success and contribute to a great quality service.

We are seeking a full-time Customer Service & Operations Co-Ordinator to join our team, someone that can bring positivity, a curious mind and provide solutions to problems.

You will be a key part of the team delivering all elements of our service day to day.

We need someone who will be self-motivated, able to problem solve, multitask and have good attention to detail whilst being able to keep focused on delivering a personalised service to our clients. You will be a confident communicator and be able to build natural rapport with clients, engineers and team members.

You should have prior experience in a Customer Service environment and be willing to learn from the basics up.

Objectives of this Role

· Deliver the day-to-day administration within our operations team and support the business wide team.

• Responsible for all elements of service delivery within our client contracts.
• Collaborate with the wider team to deliver our service alongside supporting our contract managers.
• Contribute to the commercial success of the business within your role.
• Deliver all elements of the role in a personal and professional manner.

Responsibilities

Client Contracts

• Organise and fully manage planned maintenance works.
• Be a key point of contact for clients and be able to understand their business needs.
• Prepare client reporting for external an internal review.
• Represent our operations team during client visits and provide support to Business Development Managers
• Take part in client out of hours call support on a rota basis.

Parts Sourcing

• Source spare parts and provide estimates to clients.

General

• Take incoming calls/manage email inbox and respond to client and supplier enquiries.
• Allocate breakdown calls.
• Obtain daily updates on engineer attendance and spare parts.
• Pro-active call management to progress open jobs through to completion as quickly as possible.
• Process and validate engineers reports and follow up actions.
• Keep clients up to date on the progress of jobs.
• Build good working relationships with engineers/supplier.

Team

• Communicate and collaborate within your team to ensure all tasks are delivered according to agreed priority.
• Contribute to team meetings, providing solutions & updates.
• Work closely with the supply and account teams to deliver services to clients.
• Support the wider team with any other tasks as required.

Skills and Qualifications

· An ability to learn quickly and retain information

• Good attention to detail
• Excellent written and verbal communication skills
• Be willing and able to adapt to changing business and client needs
• Strong time-management skills and multitasking ability
• Ability to work under pressure and meet deadlines
• Previous Customer Service experience
• Proficient in Office 365, with aptitude to learn new software and systems

What you can expect from us…..

Support, honesty and regular feedback

An interest in your personal and professional development

A varied and interesting role

Modern and spacious working environment with parking

An open and relaxed business culture

Competitive salary