Address
Form of work
SalaryAbout us
Join an esteemed family-owned business with a legacy of over 60 years in the industry. Our firm specialises in supplying Fixings and Ironmongery across the UK, maintaining a reputation for excellence and reliability.
The Role
We're seeking a dedicated individual to join our sales team immediately. Customer Service order processor, you'll play a pivotal role in ensuring the smooth processing of customer orders, facilitating prompt dispatches for next-day deliveries.
Responsibilities
- Handle inbound calls, assisting customers with orders for fixings/ironmongery products.
- Address customer queries promptly and effectively.
- Process orders received via telephone and email accurately.
- Coordinate orders for forward planning.
- Collaborate with internal departments to streamline operations.
- Undertake general administrative tasks such as filing, archiving, and maintaining office systems.
Key qualities
- Exceptional telephone etiquette.
- Ability to thrive in a fast-paced environment.
- Strong punctuality and attendance record.
- Proficient in sales Order Processing.
- Ensure timely and professional handling of incoming calls, transferring them as necessary.
Requirements
- Minimum of 1 year's experience in a similar sales support or customer-facing role.
- Education: GCSE or equivalent (preferred)
Work Schedule
- 8-hour shifts, Monday to Friday.
- No weekend work required.
Job Types: Full-time, Permanent
Salary: £23,000.00-£26,000.00 per year
Benefits:
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer Service: 1 year (preferred)
Work Location: In person
