Customer Service Representative

Amphenol Advanced Sensors have an exciting opportunity for aCustomer Service Representative to join their team.

Location: Taunton, TA2 8QY

Salary: Competitive

Job Type: Full-time, Permanent

About Us:

Amphenol Advanced Sensors is a pioneering leader in advanced sensing technologies and innovative embedded measurement solutions tailored for regulatory and industry-driven applications. Our focus is on creating value by delivering crucial information for real-time decision-making.

We provide domain expertise, swift customisation, world-class manufacturing capabilities, and foster enduring customer relationships, all aimed at delivering the utmost value in terms of cost of ownership for our customers. Don t miss out on this opportunity to join a successful, growing Fortune 500 Company!

Customer Service Representative The Role:

To work closely within the Customer Service Team and with Sales Account Managers, in order to provide a full range of Customer Service and administrative support, together with working closely with both internal and external customers.

Customer Service Representative Key Responsibilities:

- Responsible for execution of customer order process (order handling, booking, PO

verification etc)

- Provide pricing and delivery information to Advanced Sensors Sales Account Managers

and customers, using established quotations processes and tools

- Develop product, application, and supply chain expertise to assist in supporting

customer s product and delivery needs

- Support new accounts and credit terms applications using processes and tools

- Work with Sales Account Managers to support Sales Exhibitions

- Dealing with telephone and email enquiries from internal and external customers

- Creating and maintaining filing systems, both electronic and manual

- Distribution of incoming mail for the site and management of outgoing mail

Customer Service Representative You:

- 5 GCSEs (A C) desirable

- NVQ in Customer Service - desirable

- At least 2 years experience in a sales/Customer Service office environment essential

- A confident user of the Microsoft Suite

- Use of Infoflo is desirable, but training will be given

- Create and maintain relationships with customers, ensuring adequate order coverage for

- Top Customer Accounts; preferably by telephone but following up with email confirmation

- Create and maintain relationships with internal customers/account managers and

offering assistance where needed

- Consistently apply problem solving/decision making skills, and relationship management

skills, to achieve the highest level of customer satisfaction

- Effective communicator

- Ability to work well within a team

- Ability to manage and organise own workload ensuring deadlines and priorities are met

- Ability to work effectively under pressure

- Positive, can-do attitude and approach to all situations and problems.

- Be trusted and able to deal with work of a confidential nature.

- Commitment to extend working hours when required

- Due to the varied nature of the role, candidates should be able to work on their own

initiative, be organized and have a positive and proactive attitude towards work

- Fluent in English (verbal & written) essential

Customer Service Representative Benefits:

- 26 days annual holiday + Public Holidays

- Group Life Assurance

- Group Income Protection

- Free car parking

To submit your application for this exciting Customer Service Representative opportunity, please click Apply now.