Customer Service Representative

Juice are excited to be working alongside a fantastic company to find a Customer Service Representative.

This role is a fantastic opportunity for someone who wants to excel both the growth of our company and their career by joining an established business experiencing rapid growth and development.

Day to Day:

• Processing all forms of customer orders including fabric, samples and cuttings
• Responding to customer and internal information requests via phone, email, fax and letter in a timely manner
• Provide creative assistance and advice to customers through product knowledge excellence
• Providing support and assistance to Domestic Sales teams & international distributors
• Managing and dealing with customer order delays and complaints
• Ensuring all customer information is kept up to date and stored in line with company policies
• Any other tasks given to you by the management team

We love to see:

• A professional, pro-active and can-do attitude
• A quick learner, able to problem solve quickly and take ownership comfortably
• Excellent oral and written communication skills
• Great attention to detail
• The ability to stay calm and work well under pressure in a target driven environment.
• Excellent Microsoft Office skills - Outlook, Excel and Word (essential)
• Experience using both a telephone and CRM (Customer relationship Management) system (Advantageous)
• Experience in export sales, Customer Service or distribution

For You:

• Company pension
• Employee discount
• On-site parking Schedule
• Quarterly bonus

If this is the role for you, please contact Ciara at Juice Recruitment for more details.