Customer Service Representative

Our client is a small, growing provider of fully managed Voice and Data Solutions tailored to the SME and Mid-Market arena.

They are looking for a dynamic, self-sufficient Customer Service Representative with a passion for ensuring the highest levels of customer satisfaction at every opportunity. If you have an interest in technology, even better!

Customer Service Representative
Barnet Hertfordshire, EN5 5SU

• £24,000 - £26,000 dependent on industry experience
• Full time (40 hours per week) ,Permanent position
• Candidates with experience or technical knowledge related to Communication Technology particularly welcome

Please Note: Applicants must be authorised to work in the UK
 

Our client is a boutique provider of fully managed Voice and Data solutions tailored to the SME and Enterprise arena.

They believe hard work, positive company culture and friendly colleagues work together to create the best possible customer experience. Each customer interaction is an opportunity to set them apart from the competition and to create a memorable experience.

About the Customer Service Representative Role:

The primary aim of this role is to take ownership of all Customer Service enquiries.

These can include, but are not limited to:

• Mobile.
• VoIP.
• Data Connectivity.

The chosen candidates will collaborate with other team members to provide outstanding service to customers.

Service-related matters are managed via a CRM to ensure necessary triggered invoke for efficiency and clear communication. It is imperative details captured are accurate and remain updated to allow for accurate MI and reporting.

As a small business your role and involvement may span into other areas. Therefore, its important you have a can-do attitude and are willing to accept new challenges when necessary.

These may include:

• Regular customer/supplier interaction.
• Collaboration with colleagues.
• Responding accurately to requests, explaining solutions and ensuring customers feel valued.
• Service and provisioning case management.
• Building lasting relationships with our customers based on trust, reliability and delivery.
• Understanding pre-defined SLA’s whilst providing an excellent customer experience.
• Portal management & accurate record keeping.
• General administrative and operational duties.

The Successful Customer Service Representative candidate will possess the following skills:

• Good understanding of Microsoft Office apps (know your way around office applications).
• Good understanding and working your way around online portals.
• Excellent work ethic.
• Logical thinker / trouble shooter.
• Highly organised with meticulous attention to detail.
• Work on their own initiative with a thirst for knowledge.
• Comfortable with adapting to new and advancing technologies.
• Happy to do continuous on the job training.
• Ownership of their tasks and duties.
• Empathise, Empower and Engage with our existing and new clients.
• Be able to follow and adhere to instructions.
• Team player.
• Trustworthy.
• Customer focused with a positive with a ‘can do’ attitude.
• Able to handle pressure and meet deadlines.

The successful applicant will have an A Level education or equivalent.

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. 

Other suitable skills and experience include Customer Service, Customer Service Advisor, Customer Assistant, Customer Service Manager, Customer Service Administrator, Customer Services, Call Handler, Customer Service Representative, Client Support.