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SalaryThe opportunity
Join our team at UAL Short Courses Ltd and play a pivotal role in delivering exceptional service to both our internal and external stakeholders.
As part of our dedicated Customer Experience and Sales Team, you’ll operate from various college sites across the UAL network, representing all 6 UAL college brands. You’ll contribute to the administration of over 16,500 short course bookings annually across 1800+ courses, playing a vital role in ensuring operational efficiency and customer satisfaction.
Your primary focus will be on handling short course enquiries and ensuring seamless Customer Service through multiple channels, including telephone, email, IM Chat and in-person interactions. Beyond providing information and guidance, you’ll be instrumental in driving sales by converting enquiries into bookings and facilitating course cancellations to transfers to support our financial objectives while enhancing the overall student experience.
This role demands flexibility, as you’ll occasionally work on Saturdays and weekday evenings until 19:00.
About you
We’re seeking a candidate with a proven track record of delivering exceptional customer experiences across various communication channels.
Your profile includes:
- Experience in frontline Customer Service, preferably within an international, educational, or arts-focused environment.
- An interest in or background in art and design education or the broader creative industry.
- Demonstrated ability to work autonomously, without direct supervision.
- Proficiency in managing sensitive situations and maintaining confidentiality, adhering to established policies and procedures.
- Experience in catering to the needs of international clientele, promoting inclusivity, and accessibility in service delivery.
- Knowledge of financial processes and data protection.
- Dedication to fostering an inclusive environment for both students and staff.
We are UAL
University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. UAL is home to a diverse body of over 6,000 academic, professional and technical staff who support more than 21,000 students from 130 countries.
The University is made up of 6 renowned Colleges: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL is ranked second in the world for Art and Design in the 2022 QS World University Rankings.
Our culture
UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.
Candidates are advised to submit applications early.
