Customer Service Supervisor

Ellis Mason have partnered exclusively with a highly credible business based in Bishops Stortford to help them find a  CUSTOMER SERVICE SUPERVISOR .

This role is for an experienced supervisor and would suit someone who would be keen to progress into the management role with training. 

For the role of  CUSTOMER SERVICE SUPERVISOR , you will need to have an assertive personality and the drive to learn a new industry. You will need to enjoy a semi corporate working environment where you will be governed by legislation and essential paperwork. You will need to be confident at managing customer relationships and competent in managing a small team of approx 5. 

The role of  CUSTOMER SERVICE SUPERVISOR is available immediately.

THE SALARY & BENEFITS

• Salary circa £30,000-£35,000 per annum, dependent on experience.
• Job and salary progression available
• Monday to Friday office hours of 9 am - 5 pm on a permanent, full time basis
• Enrollment onto a management course
• Modern, polished offices
• 20 days holiday (increases with length of service) plus 8 bank holidays
• Government pension scheme
• Free on-site parking

THE JOB

The main duties included within the role of the  CUSTOMER SERVICE SUPERVISOR , are:

• Monitoring the productivity and day to day activities of a small team
• Implementing new processes 
• Assisting & developing the current team members
• Providing training & support
• Building relationships with our customer accounts
• Overseeing the teams relationships with their customer base
• Managing the supplier relationships
• Onboarding new customers and suppliers
• Ensuring that all data input into the CRM  is complete & accurate
• Chasing customers and suppliers for outstanding paperwork
• Assisting in the close of new business wins
• Develop and expand our product offering
• Explore and develop our social media presence
• Liaising with HR with regards to recruitment and onboarding of new staff