Customer Service Supervisor

An exciting opportunity has arisen to be a part of the Customer Support Team for Atlas Copco Power Technique Customer Centre located in Hemel Hempstead. Atlas Copco Power Technique needs to recruit on a temporary 18-month contract a Customer Service Supervisor to be based in our Hemel Hempstead offices. Your mission is to contribute to the development of Power Technique in the UK and Ireland to become a market-leading service provider ensuring that we always provide a first-class Customer Service experience. As Power Technique Customer Service Supervisor, you will contribute to the profitability of the Atlas Copco Power Technique business through the provision of active sales and service administration and support to both customers and colleagues. You will drive the business with customer focus helping to improve efficiency, profitability and growth. You will act as a supervisor and mentor to your reports and actively develop them. This is a temporary position for 18 months.

Job Mission:

Your mission is to elevate Power Technique's (PT) presence in the UK and Ireland as a premier service provider, committed to delivering exceptional customer experiences.

As the Power Technique (PT) Customer Service Supervisor, you'll play a pivotal role in driving profitability by actively supporting the management of the sales and service operations and by personally providing outstanding support to both customers and colleagues. Your leadership will be instrumental in coaching and developing your team while ensuring efficient departmental operations.

Key Responsibilities:

• Collaborate closely with the PT Customer Service Manager to oversee departmental operations, focusing on supervising and coaching the Customer Service team and efficiently processing Capital Sales orders.
• Lead by example in expediting customer orders promptly, accurately, and efficiently, setting a high standard for the team to follow.
• Work closely with the sales team and manufacturing/distribution units to process complex orders for equipment and spare parts, providing guidance and support as needed.
• Take charge of stock management across various locations, conducting regular audits and implementing effective scrapping & obsolescence procedures under your supervision.
• Personally handle configuring customer quotations for standard parts and equipment, ensuring meticulous attention to detail and accuracy.
• Act as a liaison between internal and external stakeholders, providing guidance and support to address customer queries and expedite requirements.
• Supervise the handling of customer stock returns, credit notes, and returns to distribution centres, ensuring compliance with company policies and procedures.
• Champion a proactive approach to customer care within the team, fostering a culture of continuous improvement and customer-centricity.
• Identify opportunities to streamline systems and processes, leveraging your supervisory role to implement changes that enhance efficiency and elevate the customer experience.
• Maintain and update system master data meticulously, ensuring accuracy and integrity in all transactions and records.
• Take the lead on special projects and ad-hoc tasks, utilising your supervisory skills to effectively delegate responsibilities and manage resources.
• Foster open communication channels within the PT Customer Service department and across other departments, facilitating collaboration and alignment towards common goals.
  

To succeed, you'll need:

• Experience working within a Customer Service environment.
• Excellent communication and interpersonal skills.
• Strong planning and organising skills.
• Can manage and prioritise workload
• Excellent telephone skills.
• Experience working with SAP.
• Have a good level of PC knowledge including Microsoft 365 applications.
• Good English and Maths skills
• Customer-focused: Maintain a clear focus on customer satisfaction; Be a true "hands-on" person when needed to meet the expectations of the customer.
• You must be fluent in English, both verbal and written.

Country and city description
The applicant must live within a commutable distance of Hemel Hempstead, UK.

Additional information
Must be a UK resident and have a valid UK work permit.

In return, we offer:

• We believe and foster a learning culture where global mobility is an important enabler for growth.
• Our learning culture supports you on your journey: benefit from our individual learning opportunities (LinkedInLearning e.g.), our feedback culture, the internal job portal, and global project assignments.
• We support you and your well-being with different programmes like running groups, family parties, team events, and more.
• We offer health insurance, paid leave and retirement benefits.
• Are you missing something? Help shape it and bring in your ideas.