Customer Services

Customer Services - can be three days home based and two office based!

UK leading company with a massive online presence are looking to recruit an experienced customer professional able to provide service and mediation in complaint cases. A varied role with on the job training and career progression.

The Role

Providing excellent attention to each case

Liaison with two parties to resolve a complaint

Being aware of company policies and procedures (training given)

Responding to new queries and ongoing queries
Responding to emails and sending out correspondence
Remaining impartial to supplier and customer dispute

Working to SLAs and KPIs

Attending meetings with your line manager to update on issues

Preparing own emails and correspondence

Skills and Experience

Essential skills is the ability to provide an excellent level of customer support

Be adept with MS Word and Excel and ideally a CRM system

Able to multi task and work to deadlines and a team player

Along with your application please let us know the best time to contact you via phone - if you are successful and have the experience we are looking for regarding this role we will do our best to contact you within 48 hours. Due to volume applications we can only contact those candidates we believe have the relevant skills suited to the particular so unsuccessful candidates will not be contacted, however we do hold all cvs on file and should further suitable roles be available we will contact you again. By sending your cv to Newman Office Personnel you are agreeing to Newman Office Personnel representing you with this role and putting your details forward to our client.

Job Type: Full-time

Salary: £25,000.00 per year