Customer Services Administrator

Job Title: Customer Services Administrator
Location: Helensburgh, Argyll and Bute + Hybrid
Compensation: £23,802 + Benefits
Role Type: Full time / Permanent
Role ID: SF56552

At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Services Administrator at our Faslane site.

The role
As a Customer Services Administrator, you'll have a role that's out of the ordinary. You will ensure the requirements of all customer service operations are effectively and efficiently achieved, including supporting department processes, work orders processing in line with requirements and all associated data input is accurate.

Day to day, you'll assist the Customer Service Supervisor in maximising the utilisation of all the section's resource. You will also:

Manage customer service: Handle inquiries, direct requests, and ensure adherence to company standards (cost, time, quality).

• Coordinate work orders: Create and track accurate work orders in the ERP system.
• Provide administrative support: Assist departmental operations with tasks aligned with objectives.
• Manages customer expectations: Ensures accurate contact details and manage expectations from initial contact.
• Maintain compliance: Monitor maintenance team performance against standards.
• Promote safe work practices: Implement safety policies and lead risk assessments.

This role is full time and will be based at Clyde, Faslane with hybrid working from home arrangements.

Essential experience of the Customer Services Administrator:

• Highly proficient in Microsoft Office applications
• Experience of IFS would be advantageous.

Qualifications for the Customer Services Administrator:

• We value difference and don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.

The successful candidate must be able to achieve SC security clearance for this role.

Our Benefits

• Generous holiday allowance
• Contributory Pension scheme, with life assurance
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows most employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
• 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity

Babcock International

For over a century Babcock International have helped to defend nations, protect communities, and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.

Closing date: 01/04/2024