Customer Services Administrator | Crown Worldwide Group

Job Title:Customer Services Administrator
Employer:Crown Worldwide Group
Location: London, United Kingdom
Salary:
Employment Type: Permanent
Reference Number: 031b8722-dc85-49e3-ad91-addbda17c4b4

Job Details:

Crown Worldwide Group has an opening for an Office Resale Customer Services Administrator to join our Office Resale team based at our Crown Workspace office based at Ardra Road, Edmonton, London N9.

The Office Resale Customer Services Administrator is a permanent position offering a salary between £25,000 – £28,000 per annum.

Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.

We oversee a wide-ranging CSR programme which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

The Role

The role of Office Resale Customer Services Administrator is an integral one within the Office Resale team. The role is responsible for managing and executing the internal and external communications strategy for the Crown Group and its portfolio of brands.

What you will do as a Customer Services Administrator:

Assist the Office Resale team in their day to day duties, answering the phone and emails to customers and internal teams.

• Manage client requests, passing on to the relevant departments as necessary.
• Ensure feedback is received for each project.
• Liaise with clients on delivery and collection dates.
• Suggest improved efficiency in our methods.
• Update project trackers with key dates.
• Be compassionate with our customers when issues arise.
• The Office Resale Customer Services Administrator will work as part of a close-knit team, assisting each other where necessary.

Skill and Experience

Essential:

• Experience in customer service, excel, outlook and word, with a helpful and efficient telephone manner.

We would like someone who can:

• Work in a fast-paced environment• Able to communicate effectively with all levels of the organisation• Good interpersonal skills – able to build and maintain relationships• Work and think outside the box where necessary

Desirable:

• A knowledge of logistics would be an advantage, but is not essential.

What’s in it for you as a Customer Services Administrator ?

• Salary: £25,000 – £28,000 pa
• Company Sick Pay

• Medicash Health

• Life Assurance: 1x salary cover from first day of employment up to 5 years’ service, 2x salary cover from 5 years + service, 3 x salary cover from 10 years +
• Perkbox
• Volunteering Days: 2x days

Equal Opportunities

Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law.

Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.

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