Customer Services Advisor

Your new company
A governmental organisation based in Abingdon is looking to hire two Customer Service Advisors to join their Customer Service Centre. This is a customer-focused institution renowned for providing high quality services.
Your new role
As a Customer Service Advisor, you will be providing outstanding customer service over the phone, email and face-to-face. You will develop and maintain knowledge of all the services offered by the organisation to be able to solve all queries in a timely manner. You will be dealing with a high volume of calls as well as being a first point of contact at the reception when working on site (on a rota basis).
You will support all customers to the best of your abilities by providing them with appropriate solutions or directing them to the relevant point of contact. You will record formal complaints from customers and answer informal complaints.
You will have the opportunity to work from home 3 days a week and on-site for 2 days.
What you\'ll need to succeed
You will be a resilient individual, and you will maintain a positive, can-do attitude and a proactive approach to work. You will have Customer Service experience, and you will be comfortable speaking with people over the phone. You will also need to be flexible and eager to learn and increase your knowledge over time. You will be a great team player, able to communicate effectively.
What you\'ll get in return
You will get 24 days of Annual Leave in addition to Bank Holidays and time off between Christmas and New Year. You will also have a generous pension plan and various schemes to keep you healthy and protect the environment. Flexible working will be allowed.
What you need to do now
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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