Customer Services Advisor (Po1)

Job Title - Customer Service Advisor

Location - London

Contract - Temp

Hours - 35.00

Role summary -

The client is seeking a Customer Service Advisor to join their team in London. The successful candidate will be responsible for ensuring that complaints are dealt with and responded to within time frames and monthly targets are met. The candidate will also ensure that all duties are being carried out satisfactorily and to the required professional standard and the processing of payments and invoices as required.

Key Responsibilities:

• Dealing with complaints and responding to them within time frames
• Ensuring that all duties are being carried out satisfactorily and to the required professional standard
• Processing payments and invoices as required
• Monitoring complaints and enquiries concerning service delivery and liaising with other parts of Property Services in the investigation of complaints from the public or local workers
• Attending and minuting meetings, including public meetings, as directed by the Customer Services Manager
• Maintaining effective internal communication systems to ensure the speedy generation and receipt of information
• Assisting the CSM in ensuring that internal and external meetings are serviced and surgeries are held to enable customers to engage with the service
• Assisting in the planning and implementation of customer consultation exercises in conjunction with partners to ensure that customer needs are identified and learning is implemented by service providers
• Maintaining the highest professional standards for the Property Service administration service in accordance with Policy, and monitoring service delivery to ensure that the required standards are attained
• Providing the administration and support services in such a manner as to ensure that good public relations are maintained at all times
• Using and assisting others to use Information Technology systems to carry out duties in the most effective and efficient manner. Using a computer terminal for the input and extraction of data whilst carrying out duties associated with this post
• Performing any other reasonable, minor and non-recurring duties, appropriate to the post, as determined by the Customer Services Manager

Requirements:

• Considerable proven administrative and finance experience including extensive experience of office computer and cash handling systems
• Considerable proven experience of delivering front line customer focused services, including experience of responding to and resolving complaints
• Experience of working in a construction or contract administration environment with knowledge of contracts, maintenance and project management
• Experience of working in a social housing environment
• To have a good knowledge of housing and repairs services and able to deal appropriately and effectively with tenants and leaseholders both in person and on the telephone
• To be numerate and literate commensurate with the requirements of the post
• Ability to investigate and respond formally to complaints and members enquiries and deal with a range of correspondence
• Ability to maintain record systems and administrative procedures, in support of the housing service

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk