Customer Services Coordinator

Customer Services Co-Ordinator

Malvern

£25k

Monday to Friday 830am – 5pm

25 days holiday plus Bank Holidays

The Role

To handle all aspects of customer service and outbound logistics including sales order processing and stock management.

•             Receiving and processing customer orders

•             Working with Finance/Account Manager on any credit issues

•             Liaising with hauliers and customers on a daily basis

•             Providing and maintaining a high-level service to our customers

•             Ensuring smooth order execution;

•             Trouble shooting

•             Order completion and invoice raising

•             Working closely with stores maintaining control of stock levels

•             Completing weekly stock reconciliations and resolving all discrepancies in a timely manner.

The Candidate:

Previous experience in a customer service focused role would be beneficial, along with the following qualities:

•             Excellent organisational skills

•             Ability to work to deadlines efficiently and accurately

•             Experience working in a fast paced, high-pressured environment

•             Decision maker who can follow things through

•             Excellent communication skills both written and verbal to deal with personnel at all levels

•             Ability to prioritise and re-prioritise time and workload

•             Computer literate

•             Knowledge/experience of Supply Chain and Logistics would be desirable but not essential