Customer Services & Ineligible Cases Officer

We are looking to recruit a Customer Services and Ineligible Cases Officer to join our busy dedicated team to be the first point of contact for customers to the Housing and Regeneration Department. 

Dealing with a complete range of housing enquiries at the Housing Contact Centre - whether tenants, leaseholders or those seeking a home, you will understand the importance of providing excellent customer care to all sections of the Council's diverse community. You will also be responsible for the assessment, accommodation, and subsistence support of a caseload of clients who are subject to No Recourse to Public Funds.  

As a Customer Services and Ineligible Cases Officers you will be able to deal with those seeking assistance in a sensitive and practical way. You will offer flexibility, commitment. enthusiasm with excellent teamwork skills.  You will need to be competent in the use of IT packages as well as having excellent administration skills.  Experience of working in a busy public facing role is essential.   Knowledge of housing legislation would be beneficial but is not essential.   

We welcome applications from those that do meet all of the essential criteria but have the ability to develop any gaps in knowledge and experience.  

At Richmond and Wandsworth Councils, we care more about how you work and what you achieve, rather than where you work on any given day. The difference you can make to our local communities is what really matters most to us, service delivery must always come first. We have carefully considered agile ways of working to provide the best experience for residents, stakeholders and our staff. Our agile working strategy actively supports and encourages a dynamic work environment and daily working experience. Agile working helps put the needs of our staff at the centre of everything we do, so if specific flexible working arrangements helps you with this, feel free to let us know. 

Your wellbeing and the flexible way in which you can work is and will remain a key priority for Richmond and Wandsworth Councils. We want you to thrive and feel empowered in your work! 

We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, on occasion, working from home, compressed or part-time hours, term time only, job shares and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you'd like to explore. We also offer a generous holiday allowance of 39 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities. 

In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.

Indicative Recruitment Timeline:

Closing Date: Sunday 21 st January 2024

Shortlisting Date: Week commencing 22 nd January 2024

Interview Date:  Week Commencing 05 February 2024

Useful Information:

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. 

The application process for this campaign will be anonymised. 

We are proud to be a Disability Confident employer.

Important Information: 

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.