Customer Services Manager

Customer (Client) Services Manager

Competitive salary + benefits

Birmingham, West Midlands, B1 1RD

Introduction

Castle Fine Art is dedicated to providing high-quality customer service by adding an experienced Customer (Client) Services Manager to the team.

This role based at our prestigious Head Office in The Mailbox, Birmingham is all about using your strong customer service qualities to resolve all types of customer enquiries. You will be the sort of person who knows how to interact with customers and be able to confidently resolve all customer enquiries establishing measurable customer satisfaction goals.

The Role

• Use your flair and engaging personality to respond to customer enquiries in a timely professional manner.
• Use your enjoyment for engaging with clients to help customers resolve issues concerning artwork purchases or deal with any customer related enquiry.
• Manage and mentor colleagues by introducing the best customer service practices and elevating existing practices.
• Formalise and manage all aspects of the customer service experience to troubleshoot processes and procedures.
• Collaborate with colleagues in galleries, Head Office departments and warehouse functions to incorporate plans to improve customer service.
• Provide regular business reporting.
• Monitor and review processes for ways to make procedures more customer focused.
• Use customer insight to work with sales colleagues to develop plans to achieve effective sales through industry best customer service.

About You

• Track record in customer service at manager level and in using initiative to resolve customer service enquiries.
• A critical thinker with demonstrable problem-solving skills.
• Excellent verbal and written communicator.
• Experience of managing a team.
• Excited by working in a collaborative environment.
• Good understanding of what exceptional customer service looks like.

You do not need to be an art expert just a great customer service manager, as full product training will be given.

Our Benefits

• Staff discounts
• Pension scheme
• 28 days initial holiday allowance, plus 1 additional day for each year of service (to a maximum of 33 days per annum)

How to Apply

If you would like to be part of an exceptional team whose love for art and passion for customer service is driving the success and growth of our business, we would love to hear from you. Please apply online via the link.

About Us

Since opening our first gallery over 25 years ago, Castle Fine Art has become the UK’s market leading publisher and retailer of original and limited-edition art. As the industry's leading art retailer with a network of galleries across the UK, we remain as committed as ever to our motto, ‘Your world, our art’.

We are still owner-managed and although we are a national retailer, we work hard to be informal and keep a ‘family-feel’ to our business. We work with some of the biggest names in art but know we could not be the successful business we have become without the passion, commitment and skill of our team. That is why we invest heavily in our people, offer great opportunities for further training and development as well as offering a valuable commission/bonus package.