Customer Services Officer

Job Introduction

A part-time role of Customer Services Officer has arisen working within Children's Services at Castle House, Newcastle.  The hours of work are Wednesday 1.00-5.00pm, Thursday 8.30-5.00pm and Friday 8.30-4.30pm.

This role will focus on delivering a safe and efficient reception service in support of District based staff.  You will have excellent face to face and verbal communication skills and be a sensitive and attentive listener which will enable you to provide a range of reception duties, answering and filtering calls, taking room bookings, maintaining appointment systems, full utilisation of departmental databases and financial systems and applying relevant Health and Safety policies and practices.

Main Responsibility

1.    To undertake arrange of Customer Care duties. This will include meet and greet duties as and when required, ensure that visitors are dealt with in a professional manner, answering queries from members  of  the  public  and  other  agencies  on  the services  of  the  County  Council,  signposting  to  partner  agencies,  taking telephone calls and accurately recording messages to ensure effective communication.

2.    Completing a range of administrative tasks ensuring compliance with business processes and Service Level Agreements.

3.    Responsible for maintaining room bookings and general health & safety

4.   Undertake a range of financial transactions as directed including placing orders for services/equipment, goods receipting and maintaining associated records in accordance with Financial Regulations through the County Council’s Finance and Procurement systems.

5.   Maintain an awareness of policies, guidance, processes, and best practice relating to the service supported.

The Ideal Candidate

Working in Business Support requires teamwork, good organisational skills and a good level of competency using IT systems. You’ll also need:

• Good communication skills because you’ll interact with lots of people across the organisation and externally through phone, in person and email
• Good organisation skills and attention to detail, as you’ll be keeping data updated and you’ll be working to deadlines
• A flexible approach to work as sometimes things can change, and so you’ll need to be able to prioritise work and sometimes change tasks quickly
• A passion to always give the best service

But it’s important to note that if you’re unsure whether your experience or skills are suitable, please get in touch with the recruiting manager Claire Rushton (Business Support Team Leader) claire.rushton@staffordshire.gov.uk   

Interviews will be held at Children's Services, Castle House, Newcastle-under-Lyme on Monday 5th August 2024

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too. 

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. 

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.