Customer Services Officer

Job Description

Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do this because of our highly valued, highly skilled workforce.
Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.
Making A Difference as A Customer Services Officer
An exciting opportunity has arisen for a highly motivated individual who wants to play a key part in the delivery of Customer Services to the residents of the borough. Our Customer Team provide a single point of contact and deal with a wide range of enquiries either in the Contact Centre or our Customer Hub located in the Town Hall.
We are looking for an individual with skills and experience as follows:

• Experience of working within a customer-focused front-line service, preferably in Local Government
• Good telephone and communication skills
• The ability to deliver high quality, customer focused advice
• Experience of using CRM systems and call handling software
• Good problem solving and decision-making skills

The post is subject to career progression as detailed in the job description. Applicants must be flexible and willing to work shift patterns covering the hours of 8am -6pm Monday to Friday and one Saturday each month 10am – 2pm. This will be a hybrid role and will involve home working and office based shifts.
St Helens is a strong and resilient Council, which respects and values the individuality and diversity that every employee brings to the Council. We seek to create a positive and open working environment. Employees will receive a wide range of benefits which include

• Attractive salary, retention, and relocation package
• Excellent pension scheme
• Free Car parking facilities

Interviews: Wednesday 1st May
Interested to Find Out More?
You can review our full job description details, and person specification information here.
For an informal discussion please contact Joanne Lam, Team Manager Contact Centre, joannelam@sthelens.gov.uk
Please note we reserve the right to close the advert early should we receive a sufficient number of applications and encourage you to apply early, to avoid disappointment.
Thank you for your interest in working for us.
If you are experiencing issues with applying online, you can contact a member of the team at Recruitment@sthelens.gov.uk and a form will be sent to you to complete.
Equality & Diversity
St Helens Borough Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Borough Council can be found here https://www.sthelens.gov.uk/equality
St Helens Borough Council is a Disability Confident Employer. This means that the Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within the interview/selection process
NOLAN Principles of Conduct in Public Life.
All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles: Selflessness, Integrity, Objectivity, Accountability, Openness, Honesty, and Leadership.

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