Customer Support Administrator – Equipment Management Project

Scale 3

£23,500 – £23,893 per annum- pro rata

37 hours per week

Operational Logistics, Malvern

The Role

The opportunity has arisen to join the team at Hereford & Worcester Fire & Rescue Service (HWFRS) Operational Logistics department, based at Betony Road, Malvern. The advertised role is a six months fixed term temporary contract, with the potential to extend up to twelve months, dependent on Service need.

Within the role of a Customer Support Administrator-Equipment Management Project, the successful applicant will be required to support a Service-wide equipment tracking programme, to include updating of electronic records accordingly utilising our Equipment Management Software. Training relating to our systems will be provided. The role will be based from the Operational Logistics site but may involve some work across other Service locations to support the project’s equipment technician.

The successful applicant will be working within a small project team and therefore will need to have a flexible approach to work and adapt to the project’s requirements as well as support the site’s administrative team.

The Person

The ideal applicant should be self-motivated, have good communication skills and be comfortable working as part of a team. Experience of maintaining computerised records would be beneficial, as well as an ability to manage their own workloads and to work without supervision.

Applications are sought, based on the Customer Support Administrator Person Specification.

Reasons to Join Us

We offer:

25 days annual leave per year (rising to 30 days after 5 years’ continuous service). In addition, you will be entitled to the normal Bank/Public Holidays
Flexible working, including a flexi time scheme
Access to a local government pension scheme
Access to the Blue Light Card – the UK’s largest Emergency Services discount card
Contact details

If this sounds like the role for you and you are interested in finding out more, please refer to the job description and person specification in the first instance. For any further information or an informal discussion please contact Watch Commander Sophie Potter 07827990421.

Additional information

To apply, visit www.wmjobs.co.uk/job/184593/customer-support-administrator-equipment-management-project/ 

You will need to upload a supporting statement within your online application – your statement should inform us how you are suitable for the position and how you meet the criteria we are looking for.

The closing date for applications is 11:59pm Sunday 28th January 2024.

Shortlisting of applications will take place week commencing 29th January 2024

Interviews will take place at Operational Logistics, Malvern week commencing 5th February 2024 (the specific date of the interview will be confirmed in due course).

Successful candidates will be subject to pre-employment checks including a standard DBS check and a social media screening check.

Please note we do not accept CVs