Customer Support Co-Ordinator

Customer Support Co-ordinator

The ideal candidate will be a sales and customer oriented self-starter capable of contributing to a high performance inside sales and support function, playing an integral role in growing a dynamic business. You will provide a key interface with the customer, supporting all aspects of the sales and customer care process. Working in a team environment, the successful candidate will demonstrate excellent external and internal customer focus throughout.

Responsibilities

• Meet and exceed customer expectations, providing exceptional service and support in a professional, knowledgeable, timely manner, as first internal point of contact for the customer.
• Proactively and professionally respond and manage customer calls/queries
• Process and manage Sales Orders and Purchase Orders timely and accurately, ensuring customer commitments are met, keeping customers informed on order status and liaising with suppliers on deliveries
• Carry out Tender searches and compile Tender submissions in conjunction with Clinical Sales Team and other departments
• Provide Quotations to customers in a timely manner, to a professional standard.
• Support the Clinical Sales Team in managing key customer accounts
• Nurture and maintain a positive relationship with principles and suppliers
• Actively contribute to a very positive team environment and performance.
• Other duties that may be assigned from time to time.

Role Requirements

• 1-2 years’ experience in a Customer Care / Inside Sales role is essential, preferably in a Healthcare environment. 
• Knowledge and experience of all aspects of the role as outlined.
• Customer Orientation: exceptional service to meet and exceed customers’ expectations
• Results Orientation: Deliver measurable results. Makes and meets commitments
• Proven track record of achieving and exceeding set KPI’s and targets
• Attention to Detail, ensuring work is executed accurately and completely
• Demonstrates energy, real initiative, and ability to work independently
• Strong interpersonal skills with a collaborative and team approach
• Professional and effective communicator, written and oral. Strong telephone skills.
• Excellent organization and planning skills
• Strong administrative and IT/computing skills
• Resourcefulness to deliver a high-quality service
• Previous experience of medical device sales/Customer Support, an advantage

Cardiac Services

Cardiac Services was founded in 1968. It is at the forefront of supplying and supporting diagnostic and measurement equipment in Ireland and the UK with specific focus on ICU, Coronary Care, Theatre and Maternity.

The business comprises a number of Divisions with Therapeutics & Simulation Solutions supplying Hospitals, EMS, GPs, Universities and B2B with a wide range of diagnostic and therapeutic equipment and supplies from ventilators, defibrillators, ECG machines, Training and Resuscitation equipment. The Hospital Division is mainly focused on Patient Monitoring, Resuscitation and Cardiology, Surgical Scopes, Clinical Information Systems and Fetal monitoring with the business concentrated in the acute areas of Hospitals i.e., intensive care, operating departments, coronary care units, emergency departments, cardiology investigations, resuscitation, neonatal intensive care, and labour wards. The Service & Education Division provides a comprehensive equipment repair service as well as offering a range of training courses.

Cardiac Services is a business within the Medtech Division of Uniphar Group.