Address
Form of work
SalaryThe Situation
Ford & Stanley are currently partnered with the UK’s leading part supplier to the Railway industry, with expertise across Infrastructure, Traction and Rolling Stock. The Customer Support team have recently undergone a restructure to allow a clear progression route for all employees in the team, this coupled with two promotions have created openings in the UK Customer Support team. The team are the face of the client and deal with all inbound queries from their customers, which range from a Rail enthusiast to the largest Transport operators in the UK, the likes of Northern Trains and South-eastern rail for example. Currently the senior stakeholders in the team are having to reduce focus on the strategic elements of their roles and take on some of the day-to-day tasks associated with this role.
Opportunity
As the face of business, you will expertly manage orders, provide exceptional customer service, and collaborate effortlessly with your colleagues. The Customer support team are a dynamic team that share their successes and collectively have a relentless work ethic, attacking each day with a positive mindset. The client likes to develop and progress both within, and outside of the Customer Support team. Consistently demonstrating a positive attitude and a desire to learn/develop will see you launch your career from CSM to Account Manager, Key Account Manager, Strategic Account Manager and Business Development Manager. Outside of the Customer Support team there is consistent opportunity to progress in Engineering, Procurement, Finance, IT, Forecasting and many more.
Location & Benefits
- 25 days holidays plus bank holidays
- Structured training period
- Flexible working
- Doncaster
- Hybrid working – 3 days in the office (initially office based during training)
Skills and attributes
- Experience in a people/customer-oriented role.
- Experience using the Office suite or Google Docs.
Potential Job Titles
Customer Service, Customer Support, Admin Assistant, Admin Support, Office Support
About Ford & Stanley Group
Ford & Stanley Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership and occupational mental fitness.
Ford & Stanley Group Ltd is a Disability Confident Committed employer and is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief or political beliefs and we place an obligation upon all staff to respect and act in accordance with the policy.
