Customer Support Executive

A Customer Support Executive is required for a unique service provider of transport solutions to onboard, process and support driving colleagues. Responsible for the day-to-day interaction with the drivers and service providers, to ensure they are supported in their onboarding, compliance, queries, administration and service reviews. 

The role is :

• Offering outstanding customer service to drivers face to face, managing service standards, complaints, incidents and registration.
• Set up new drivers through the computer system and ensure compliance standards are met. Checking documents and licences.
• Working through a helpdesk ticket system to support general customer portal access queries.
• Managing compliance for local authority licensing requirements.
• Updating database and licences.
• Supporting launches and responses to advertising, marketing and sourcing campaigns.
• Process charges and credits on a weekly basis.
• Continuously improve service delivery outcomes
• There is an opportunity to offer additional products to the customers and earn team bonuses and incentives.

You will be :

• Confident in dealing with a wide range of people face to face offering advice and working to strict processes.
• Great at data entry, record creating and database management.
• Experienced in customer service or office based work.

The hours are :

• Hours of work: 40 hours per week (inclusive of breaks) 8:30-5pm Monday to Friday, this is an office based role. This is a permanent role with monthly pay.

This is a permanent role, offering group bonuses and a clear career path.  There are great perks and high street discounts available, bonuses, and much more.

To find out more, send your CV today to Louise at Sayjo Recruitment. Please note we may close the advert earlier than shown. We aim to reply to all applications within 48 working hours.