AddressThis exciting and newly created role will support the Head of Bristol Office in terms of business management & administrative support.
Key Responsibilities:
Operations & Infrastructure (linking to IT)
- Help to optimize use of relevant IT systems. Deliver efficient processes that meet the balance of needs between maximum client experience and maximum efficiency within an agreed risk appetite.
- Ensure effective collaboration with internal & external suppliers & partners to meet business needs & ensure appropriate delivery of service levels.
- Point of contact for all IT related projects, ensuring IT operational office and all staff needs addressed. Regular liaison with IT department
Planning & Business Improvement (linking to corporate strategy)
- Assist the business, as directed by the Office Head with internal functional project and local continuous improvement. Help to ensure all change is delivered and embedded within time, quality and cost parameters.
- Maintain an awareness of external & competitor trends relevant to the function & use to enhance our offering.
- Participate in office events, networking with local business introducers and professionals as appropriate.
Service quality (linking to Marketing & Client Communications)
- Coordinate with other relevant areas to deliver seamless client services.
- Become a champion of the brand and related standards.
- Support other areas to produce high quality and effective communications and material for internal and external clients.
- Help develop & maintain relevant intranet & website content.
- Involved in Client events – attending & assist in planning, setting up e.g., IT needs.
Team Admin (linking to all other areas)
- Oversee and monitor the collation of all functional MI, analyse trends and proactively drive remedial or improvement actions.
- Manage the action of items that originate from internal committees (e.g., Board, Exco, Risk) to ensure that key deliverables are achieved within set time frames.
- Collate, prepare and distribute appropriate briefing materials for key deliverables, ensuring that appropriate follow-up actions are taken.
- Point of reference and link between PB, WP, Cml & Support teams in Bristol.
- Supporting all aspects of recruitment process from initial paperwork to formal interviews etc.
- All office administration – organisation of office Training (internal & external), Holiday List etc.
- Deal with Office Suppliers i.e., management, control and review.
- Property management role liaising with internal facilities team on regular basis.
- Ensuring Bristol logs for Gifts and Hospitality is up to date.
- Health and Safety point of contact and lead for Bristol Office.
- Welcoming clients and visitors to the office.
Support to Head of Bristol
- Bristol HR liaison for the above.
- Coordination of Disaster Recovery for all Bristol Office.
- Coordination of training and regular reading for Bristol Office.
- Support and coordination for the Bristol Management Team.
Financial Control
- Track business performance and liaise with Finance to ensure costs and income are on track to help meet team goals.
Risk
- Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.
Key Interfaces:
- All teams in the Bristol Office, including Bristol Management Team
- Finance
- Facilities Team
- Clients and visitors to the Bristol Office
