Customer Support Specialist

Customer Support Specialist

Salary: £40,000 

Join a company that’s taking the RegTech industry by storm!

We are looking for a Customer Support Specialist to support our growing business.  This is a fantastic opportunity for a Customer Support Specialist to grow and gain experience within a fast paced, innovative company. You will join us on a full-time, permanent basis basis offeringHybrid Working. Inreturn, you will receive a competitive salary of £40,000 plus benefits.

About us:

Ruleguard is a SaaS application company serving the financial sector compliance market.  As a leading firm within the innovative "RegTech" sector we delight in creating cutting-edge business software to make it as easy as possible for banks, brokers, and investment firms to comply with regulation.

Benefits we offer: 

• 25 days of annual leave increasing by 1 day each year up to 30 days
• Employer pension scheme
• Private Health Insurance
• Medical Cash Plan
• Income Protection
• Life Assurance
• Gym/fitness benefits
• Flexible working
• Home workspace equipment allowance
• Wellbeing and social events

About the Customer Support Specialist role

The Customer Support Specialist will join a close-knit and friendly Customer Success team, passionately ensuring that our clients have an outstanding experience of our software and services.

You will be the cheerful voice of our application support helpdesk, resolving client queries yourself where possible and coordinating more advanced responses from friendly and collaborative colleagues.

This role would suit a tech-savvy, service-focused individual who loves working in a fast-paced environment and gets a great buzz from delighting customers!

Responsibilities of our Customer Support Specialist include:

• Being the first responder to incoming helpdesk queries
• Building great relationships with our application users
• Becoming a power-user in all areas of our software to effectively advise our users
• Delighting customers with the speed and effectiveness of helpdesk responses
• Always presenting a cheerful and helpful helpdesk persona
• Excellent email, phone, and video manner
• Dealing with application usage queries
• Routing and coordinating more advanced responses to customer queries
• Working with Product, Technical and Sales Teams for a joined-up service

 What we are looking for in our Customer Support Specialist:

• A strong track record of 3+ years working in support for an enterprise software platform
• Broad general knowledge of software and business systems
• Knowledge of customer service practices
• Experience with helpdesk management tools
• Ability to explain technical concepts to less technical people
• Ability to train customers in use of a software product by demonstration
• Production of high-quality written materials
• Technical aptitude and the ability to rapidly learn new software
• Freshdesk helpdesk software, or similar
• Power user of Word and PowerPoint
• Video / screen recorder tools, such as Loom
• Experience with enterprise SaaS products (preferred)
• Understanding of the risk/compliance sector (preferred)
• Excellent written and verbal communication skills
• Creative problem solving
• Time management
• Personal organisation
• Excellent customer service and communication skills
• Fluent written and spoken English

If you are looking for a new challenge, please click apply now to be considered as our Customer Support Specialist – we’d love to hear from you!