Customer Support Specialist

Job Title: Customer Service and Training Support Specialist

My client is a leading property tech innovator committed to revolutionizing the real estate industry through cutting-edge technology solutions. They provide their customers with the best possible experience while ensuring seamless integration of their innovative products.

Position Overview:

They are seeking a dynamic and customer-centric individual to join their team as a Customer Service and Training Support Specialist.

Responsibilities:

Customer Support:

• Respond promptly to customer inquiries via phone, email, and support tickets, demonstrating excellent communication and interpersonal skills.
• Provide clear and concise guidance to customers on product features, troubleshooting, and best practices.
• Maintain a positive and empathetic attitude towards customers, ensuring their concerns are addressed effectively.

Technical Expertise:

• A tech savvy mindset – with the thirst to acquire a strong understanding of their property tech products and stay up-to-date with the latest updates and features.
• Troubleshoot and resolve technical issues reported by customers, ensuring timely resolution.
• Collaborate with the engineering team to identify and escalate complex technical issues, providing detailed information for efficient problem resolution.

Training Support:

• Conduct training sessions for customers to ensure they maximize the benefits of our technology.
• Develop training materials, manuals, and FAQs to facilitate user understanding and self-help options.

Documentation:

• Maintain accurate and detailed records of customer interactions, technical issues, and resolutions.
• Contribute to the creation and improvement of the knowledge base for internal and customer use.

Qualifications:

• 3+ Years Proven experience in a customer service role, preferably in a tech-related industry.
• Good technical aptitude and ability to understand and troubleshoot software and hardware issues.
• Willingness to learn
• Excellent communication skills, both written and verbal, with a customer-focused mindset.
• Ability to handle multiple tasks and prioritize effectively.

Details:

• Salary: Up to £26,000
• Location: Remote
• Start Date: As Soon As Possible