Desktop Support Analyst

Business Unit:
Information Technology
Industry:
CORP - Corporate
Overview
Houlihan Lokey, Inc. (NYSE:HLI) is a global investment bank with expertise in mergers and acquisitions, capital markets, financial restructuring, and financial and valuation advisory. Houlihan Lokey serves corporations, institutions, and governments worldwide with offices in the Americas, Europe, the Middle East, and the Asia-Pacific region. Independent advice and intellectual rigor are hallmarks of the firm's commitment to client success across its advisory services. The firm is the No. 1 investment bank for global M&A transactions under $1 billion, the No. 1 M&A advisor for the past eight consecutive years in the U.S., the No. 1 global restructuring advisor for the past nine consecutive years, and the No. 1 global M&A fairness opinion advisor over the past 25 years, all based on number of transactions and according to data provided by Refinitiv.
Scope
As a Desktop Support Analyst located in the London office you will be responsible for providing general IT/user support on all installed Houlihan Lokey applications, operating systems, and hardware. You will be required to provide support in person, over the phone, and remotely. Your primary duties will focus on general IT support and servicing all Houlihan Lokey locations, particularly in London.
Responsibilities

• Provide best in class IT support service to all Houlihan Lokey Colleagues with a key focus on the local support for the London office as well as remotely supporting our other offices around the globe.
• Work to troubleshoot and resolve IT incidents and service requests across hardware, software, and account administration both in person and remotely.
• Assist with configuring and administering Windows OS workstations, including peripheral devices such as monitors, docking stations, keyboards, mice, and other USB or wirelessly connected devices.
• Install, configure, and support hardware, including workstations, laptops, printers, networked multi-function copiers, mobile devices (including but not limited to iOS, Android, and Windows devices) and other computer and network peripherals.
• Support the use of Audio Visual (AV) equipment in the London office, liaising with both end users and clients.
• Assist with managing local hardware inventory.
• Provide support to remote users on connectivity issues arising from the use of Citrix or VPN (Global Protect) over wireless and wired high-speed Internet access.
• Windows OS, Microsoft Office Suite, Microsoft Exchange (O365), MS Teams, VPN, Adobe products, and various financial information software, as well as special non-standard applications and custom applications explicitly created for Houlihan Lokey.
• Carry out basic Windows Active Directory (AD) network administration, including administering user passwords, groupmanagement, account lockouts, and computer naming.
• Provide local hands-on assistance with user moves, including relocating computers, laptops, monitors, phones & headset devices as needed.
• Periodically, there may be some travel to a remote office to assist with support, office expansion or a relocation projects.
• Participate in regular staff meetings with other IT personnel and communicate any issues that concern other department members.
• Other duties as may be assigned.

Basic Qualifications

• 3 years or more related IT experience, providing support to end users / clients, working to deadlines and meeting SLAs.
• The employee must have a thorough understanding and hands-on knowledge of hardware and software installation and problem resolution.
• Carry out duties with a minimum of direction and supervision and be able to perform each essential task satisfactorily.
• Strong written and verbal communication skills.
• Stakeholder Management experience.

Preferred Qualifications

• Previous work experience in a financial institution environment is highly desirable.
• Possess strong analytical skills and the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization may exist.
• Possess the ability to interpret various instructions furnished in written, oral, diagram, and or schedule form.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other characteristic protected by law.