It Desktop Support Analyst

You're role as IT Desktop Support Analyst will be to provide support to 40+ staff, based in the UK and Southeast Asia, helping them on-site and remotely.

You will report to the Head of IT and be involved in a broad range of cutting-edge technologies (from end user to IT architecture and Cybersecurity technologies).

Salary: up to £40,000 + bonus + 12.5% employer pension contribution

Location: Central London (Hybrid - lunch allowance provided on office based days)

We're looking for a self-starter who is keen to develop their career in IT Support, being open to learning about new technologies across the tech landscape.

Key Responsibilities:

• Provide the highest levels of Desktop Support in-person and remotely
• Provision and rollout of end user technologies (both hardware and software).
• Maintain the asset, change and security control databases.
• Infrastructure and video conferencing support (both on-premises and cloud-based).
• Take ownership of incidents and projects, liaise with other team members and third parties when required.
• Project proposals, solution trials and delivery.

Ideally you'll have:

• Customer service driven and strong communication skills.
• Enjoys working in a team and self-driven with a can-do attitude.
• Goes the extra mile to get the job done and has the ability to plan work to deadlines.
• Strong Microsoft Windows 11 desktop administration and troubleshooting (including Microsoft Office and networking).
• Proven Microsoft 365 administration (including Windows Autopilot, Exchange, Intune, OneDrive for Business, Teams and SharePoint).
• Experience in VMware virtualisation, networking and Cybersecurity skills would be advantageous.

Sound Interesting? Please apply directly for more detail!