Development And Operations Co-Ordinator

Location - Central London / Hybrid - regular attendance (2+ days a week) at London HQ is expected as this role will require office management  

Contract - Permanent, Full Time (35 hours p/w)  

Start date - Ideally by end of March 2024, but flexible for the right candidate 

Salary - £30,750 - £33,000 per annum 

Reporting to – Operations Manager 

Deadline – Sunday 21st January 2024, 23:59 

Application Process 

• You will be asked to submit your application including your CV and the answer to some questions that will help us understand how you work and think. Your answers will be blind reviewed to prevent bias. 
• If you score well, you will be invited to interview. 
• First interviews will take place w.c. 5th February 2024, including a short task, ideally in person. 
• Potential second interviews will take place w.c. 12th February, ideally in person at our central London office. 

WHO WE ARE 

We’re Hubbub, a creative charity that’s been inspiring positive environmental action since 2014. Every campaign is sparked by our passion to problem-solve and make greener choices easier and more possible for everyone – from food to fashion and from reuse to greener and more connected communities. Everyday solutions that bring people, community groups and business together to do good and create change that scales and influences far beyond the people involved. Change that shows how much is possible when we all get on board. 

OUR VALUES 

• Give a damn about the environment: it’s authentically at the heart of everything we do because we’re committed to taking action on climate change and the environment. We care about the difference we make and are honest about our impact. 
• Curious: have an interest in people, places, trends, politics and the world we live in. Asks questions, seeks knowledge and has self direction to discover the answers. We have an eye for detail and intuition to see opportunities. Always explores new ways to engage wider communities meaningfully. 
• Entrepreneurial: leads the way. Embraces flexibility to achieve our charitable purpose. Nimble and brave enough to take risks to experiment without fear. Proud of independent spirit. Takes initiative and responsibility. 
• Creative: Re-imagines everything and enables people to see things differently. Trusts intuition and brings magic to everyday. Continually challenges the way things are. 
• Playful: positive and playful to connect people, catch imaginations and make people smile, because the world is serious enough. 
• For Everyone: Creating ways to include everyone in climate action, breaking down barriers and making it worthwhile too. It’s built into who we are and everything we do. 

HOW WE WORK 

We do things the Hubbub way:  

• Scope: We care about the environment and believe the cause is bigger than the organisation. We’re always thinking about the most pressing challenges and problems we can tackle. We collaborate with organisations, big and small, who share our ambition to find new ways to disrupt the status quote and inspire action that’s good for the environment, and for everyone. 
• Discover: We’re curious. We listen, observe and ask questions to gain insight and knowledge to understand the people and places we want to inspire. We use our intuition and experience to identify opportunities to instigate action on environmental issues. We build ideas based on evidence. 
• Create: We’re a creative bunch. Our campaigns put ideas into action to raise awareness, change habits, and show that good things happen when people come together. We start with things people care about. We use behaviour change techniques, positive language and highlight the benefits. We use good design, seasonal hooks and a splash of playfulness. 
• Experiment: We’re entrepreneurial. We have a healthy restlessness. As we deliver campaigns we constantly experiment, measure and adapt what we do, to test new ways to connect with people and find out what has the biggest impact. 
• Scale: We start small and think big. Our campaigns ripple, scale and influence far beyond the people involved in them. We share what we discover, the good and the bad. Sometimes we give it another go to find a better way. When it works we open source our ideas so they can be replicated and scaled. We build transformation opportunities to shape systems and policy. 

WHAT YOU'LL DO

We’re looking for a super-organiser with a knack for communication, who can juggle priorities and streamline processes. This is a dual role supporting the Development team to manage two successful Enterprise projects, as well as supporting the Operations Manager with people and operational support, and office management.  

Supporting the Development Team 

Hubbub Enterprise is the social enterprise arm of Hubbub Foundation, the Charity. Founded in 2016 to scale and replicate the best ideas of the Hubbub in order to maximise both impact and income. It holds a Queen’s Award for Enterprise, and all of its profits go back into the charity. 

Today Hubbub Enterprise is best-known for selling ‘nudge’ voting ashtray, the Ballot Bin, across the world. It also runs ‘Plastic Fishing’ trips for businesses in London’s Docklands.  

This role will be about 50% of your time and will include:

Plastic Fishing

• Sales and customer service – responding to enquiries, bookings and trip follow ups from current and potential clients. 
• Liaising with our key partners to schedule trips, including the Sailing Centre, our team of skippers and trip facilitators. 
• Ongoing management of important clients. 
• Joining Plastic Fishing trips (if you fancy a fun extra!)  

Ballot Bin

• Sales and customer service – responding to product and order enquiries. 
• Liaising with our key partners to fulfil orders, such as our manufacturing partners and our international distributors. 

Other

• Generally spotting new sales opportunities on both products, developing new customer relationships, and exploring distribution partnerships.
• Working closely with the finance team to ensure invoices are paid on time. 
• Looking for ways to make efficiencies on both Plastic Fishing and the Ballot Bin, for example using tech and automations to manage workflows. 
• Passing on promising leads to Hubbub’s Development team. 
• Help with setting up any future Enterprise projects! 

People and Operations  

Working closely with the Operations Manager, this part of the role will support the wider Hubbub team by keeping the organisation running smoothly. This role will be about 50% of your time and will include tasks such as: 

People support 

• Keeping HR records up to date 
• Recruitment coordination  
• Assisting with planning the training calendar 
• Supporting with D&I activities 
• Arranging team socials and away days 

Operations support 

• Managing Hubbub’s core email inbox, making the most of all enquiries to maximise Hubbub’s impact and new opportunities.  
• Keeping on top of our IT support and making sure everyone has the tools they need to work. 
• Proactively looking for new tech or ways of working that can support us to work better. 
• Liaising with our insurance brokers to make sure our policies are up to date. 
• Ensuring Hubbub’s GDPR records are up to date. 
• Supporting with calculating our carbon emissions. 
• Working closely with our finance team to keep invoices and expenses paid on time. 

Office management 

• Ensuring the office is a great place to work – from re-decorating the meeting room to keeping on top of the coffee order. 
• Assisting with booking meeting rooms. 
• Being a helpful, go-to person for any challenges the team are facing. 

WHO YOU ARE

• You’re meticulously organised with a super eye for detail and the ability to prioritise multiple tasks and manage your time well. 
• You’re an excellent communicator with the ability to manage a range of stakeholders, from senior clients to seafaring skippers. 
• You’re keen to get stuck in on anything and everything you can. No task is too big or too small.   
• You take initiative with an eye for efficiencies and better ways of working, using technology to improve processes.   
• You remain calm when handling unexpected curve balls. 
• You care about people and creating a happy workplace where everyone can thrive. 
• You're passionate about the environment, sustainability, and social wellbeing.   
• You’re keen to be in the office at least 2-days a week, which will be an important part of the people and Operations role. 

Regardless of your experience, alignment with Hubbub's values is essential.  

Hubbub’s success and distinctiveness rests on the quality of our people. At every stage of their career, a Hubbuber is: 

• Intellectually and politically curious and engaged. 
• Proud of the work they do. 
• Upbeat, motivated by challenges, and tenacious in solving them. 
• Creative, innovative and playful. 
• Team players, sharing success and solving issues and challenges collaboratively. 
• Organised, dedicated and conscientious, with fantastic attention to detail. 
• Flexible, willing and able to respond to constant change and challenge. 
• Committed to communicating in a way that is compelling, clear, accurate and accessible. 

If your experience looks a little different from what we’ve identified, and you think you can bring value to the role, we’d love to learn more about you! 

WHAT YOU'LL GET

• Holiday - 25 days per year, plus bank holidays. Our office also closes for around 2 weeks at Christmas which is additional to annual leave, and if you hang around for 5 years, we offer an additional 4-week paid sabbatical. 
• Pension - 5% employer pension contribution, with an ethical pension provider. 
• Flexible working - We trust our team to do a good job and be committed, and how they do that is up to them! Our core hours are 10am-4pm, but we are flexible to suit people’s needs. Flexible working also includes any reasonable adjustments required to enable each person at Hubbub to work to the best of their abilities.  
• Training and Development – We're committed to the development of our team. We have an agile goal setting process with clear lines for progression. We offer ongoing professional development through our training partner, You Can Now. 
• Away Days & Socials – We all get together twice a year for Away Days, which often includes a fun overnight stay at an eco-resort in the English countryside. Once a month we have socials arranged by the team ranging from repair workshops and film nights to scavenger hunts and wild swimming. 
• Wellbeing – We have a wellbeing calendar that includes a range of different wellbeing sessions covering physical, mental and financial wellbeing. 

Equality Statement

Hubbub is committed to providing equality of opportunity both in employment and access to our programmes, events and activities. This means that: 

• For all job opportunities and progression, job applicants and employees will receive equal treatment regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.   
• The above equally applies to access to Development and training opportunities. 
• All programmes will be designed to be actively inclusive and accessible to all people.