Global Learning And Development Operations Senior Manager

WHAT YOU'LL DO
The Learning and DevelopmentSenior Manager will have a key role in managing, growing and leading part of the global Operations team currently based in Europe and North America. The role encompasses the management of our Learning Journeys and upskilling operations.
In 2024 this includes oversight over the planning and delivery of in person capstone events as well as virtual journey assets to the highest standards. Furthermore, the smooth and excellent planning and delivery of our upskilling programs which we run E2E in virtual or self-paced formats.
In addition, this role sits at the interface to our regional teams. It is critical to ensuring we develop, introduce, and drive operational processes and practices that are flexible and can scale with our growing learner pool and operating model. This is going to be a key success factor not only for the global Operations team but also for BCG's regional and local L&D teams who are part of the E2E delivery.
As we continue our transformational journey, the role will evolve and adapt in line with business needs and outcomes and you will be at the core to shape the future organisation.
The role will require significant relationship building and influencing across the team, within the Operations team, across regional teams, with journey owners and stakeholders and across our broader L&D and people team leaders. There will be a continued opportunity to work collaboratively with our leaders in our Operations team sitting in New Delhi and Costa Rica to increase our ability to support our L&D teams and our learners: building consistency, decision making opportunities and quality outputs.
In addition, we will be continuing to evolve our operations to support both in person but also live virtual, self-paced and coaching efforts. The individual will be a thought partner to the L&D Operations Senior Director and will help drive change initiatives and efforts to ensure we continue evolving into the best team we can be. Our ability to have a seat at the table, ensuring we can support the business, is critical.
You willLead, manage & grow a group of operations leads and coordinators across the Global Operations team, driving a culture of continuous learning & developmentDevelop and implement global L&D Operations strategies aligned with our business goals and objectivesBe the glue to all things connected to operations across our Global team (faculty, communications, budgeting Learning Management System, reporting, feedback, operational efficiency, best practice in etc), essentially overseeing the creation, implementation and continuous improvement of our L&D OperationsEnsure consistency in L&D efforts across different regions while accommodating local/regional needsLead discussions with our broader L&D stakeholders on global policies, alignment opportunities, effective working methods and practices across teamsDetermine best practice processes to align across journey elements and opportunities to expand as we roll out more upskilling effortsAct as a sparring partner to the Operations team when it comes to delivering high quality learner experiences.Be a thought partner, contributor and driver of change alongside the Operations Senior DirectorWorking closely with internal and external stakeholders to bring best practice and to create memorable events for our learnersLead projects and change initiatives within the L&D function, adapting to the evolving business needsEngage and continue to review innovation and technology options to support current and future needsPromote and integrate DE&I principles into all aspects of our L&D operations strategy
YOU'RE GOOD AT
You possess strong and experienced people management skills; a passion for developing people as well as processesYou identify people's strengths and areas of development across the team to maximise productivity and team utilizationYou think strategically to meet the expectations of the future business, problem solve and drive solutionsYou relish operations and can see this as a great opportunity to build, shape and influence our operational work in the futureYou have a passion for delivering outstanding customer service, are highly organised, energised and skilled at identifying areas of improvement and making them happenYou thrive working autonomously but also love to collaborate - you are self-driven, anticipating challenges or bottlenecks and are planning effectively around themYou build strong working relationships across seniorities and quickly gain trust with your key stakeholdersYou are very organized and efficient- in essence, you have strong attention to detail and accuracy, particularly complex problems, projects, and stakeholders, while still seeing the big pictureYou keep an open mind, embrace change positively and flex to different situationsYou act as thought partner to those you work withYou are excited to work in an internationally diverse teamYou are skilled and able to learn new technologies and systems quickly and willing to try things to see what works, what does not and how we can make things better
YOU BRING (EXPERIENCE & QUALIFICATIONS)
3+ years of direct people management experience, ideally within a diverse global team8+ years work experience in an operations role within professional services is preferredKnowledge and interest in Learning & Development, ideally BCG knowledgeProject management skills, with the ability to pro-actively solution and make things happenGood understanding of business and learners' needs and how to translate that into L&D actionsSkilled and trained on a variety of technical tools (ie. Zoom, SABA, Edcast, Slack, Trello, Outlook, Sales Force Marketing Cloud, etc.)Organisational skills second to none, and the ability to think big whilst considering all the detail, often at the same timeFluency in the English language (oral and written)Advanced Microsoft Office skills (including PowerPoint, Excel, Outlook, Word) with the ability to influence using slide writing skills
YOU'LL WORK WITH
A passionate and dedicated Learning & Development team, who are currently spread across the US, Europe, Costa Rica and India. You will be part of the Operations team that is in charge of the overall orchestration of the delivery of core curriculum Learning Journeys and upskilling efforts. You will work, in close contact with the "Global L&D Service Center" which is part of the team and handling the entire participant management. You will establish strong relationships across L&D and our broader people functions to successfully learn, educate and influence others.