Address
Form of work
SalaryDigital Mailroom Team Manager
Sunderland- On-site
Salary: GBP30,000
Role purpose:
To provide effective leadership and line management to a team of 22 - 25 Agents to ensure safe working practice in the execution of brilliant client service levels at a competitive commercial rate by continuously achieving against Service Level Agreements for quality and quantity in service delivery.
Main Duties:
- Work in accordance with defined Company Policies & Procedures and be aware of H&S responsibilities to themselves and to others.
- Manage, lead and engage with the team that supports their achievement of individual and their team key performance indicators
- Motivate, guide, and recognise their team to exceed KPIs and create a positive culture where their team feel supported, coached and when needed appropriately performance managed
- Hold constructive One-to-Ones and appraisals with agreed activity that optimises both individual and team performance. Within this they structure and execute development plans that supports personal growth and feeds into the site succession plan.
Skills:
- Experience of compliance with Data Protection and GDPR.
- Experience of managing and motivating a team to achieve required targets.
- Good working knowledge of Microsoft products.
- Experience of people management and development.
- Able to analyse information and report upon its content.
- Demonstrates previous levels of accountability and reliability.
- Promotes a positive working environment and able to resolve conflict.
- Strong demonstrable leadership skills
- Excellent communication, written skills, and attention to detail
Please note that due to the high volume of responses we receive, only successful applicants will be contacted.
Please only apply if you have the right to work in the UK.
