Team Manager

We have an exciting opportunity for a Team Manager to join our North Tyneside Together in a Crisis Team! This is a permanent position contracted at 18.75 hours per week. There is the potential for this role to become full-time as this service develops and grows. Interviews for this role will be taking place W/C 19/02/2024, in person, at our Head Office in Gosforth, Esh Plaza About the role As a Team Manager, you will Manage the Together in a Crisis (TiaC) service in your geographic region, including providing day to day support and leadership to the TiaC Team, and managing the resources, support networks and public relations within andrelating to the service. You will take a lead role in collaborating with services to ensure the assessment processes operated result in safe service delivery and appropriate escalation where required. You will work with other providers to ensure that the role of TiaC is clearly understood within the mental health system and the team have awareness of other providers so referrals that do not meet the service criteria are introduced toother services and vice versa. Key Responsibilities Manage the team of up o 8 staff (Case Workers/Senior Case Workers) todeliver a service in line with commissioned contracts and relevant quality standards, to meet SLAs and KPIs. Build, develop and maintain relationships with statutory and voluntaryservices, both mainstream and specialist, as a means of promoting work,education and leisure opportunities for people when entering the service tosupport and further develop the existing services. Manage the service to ensure good support and nonclinical supervisionsystems are in place and adhered to, in order to meet the needs of theservice. Maintain and establish (new and existing) pathways between statutory andVCSE services, to support the client journey. Provide quarterly reports for the commissioners to provide the necessarycollation and analysis of data to support performance monitoring and KPIsin order to enhance the services and meet contractual requirements. Coordinate with the Head of Community and crisis to ensure robust risk,personal safety and information sharing processes are in place and adheredto by the staff team to provide safe and high quality care Undertake any reasonable duties/responsibilities to meet the needs of theorganisation About you Significant experience of managing a team including associated HR process Significant experience working in a health or social care setting Significant experience of working with people that have either severe mentalillness or complex health condition Significant experience of working to set targets / KPIs for commissioned orstatutory services Significant experience of using information to create data driven decisionmaking Significant experience of improving services to meet client needs Significant experience of managing risk Significant experience of working within health, social care or VCSEsystems Understanding of challenges and barriers in accessing services Detailed understanding of safeguarding procedures Understanding of risk management in a crisis service Understanding of recovery in the context of mental health Understanding of the effects of stigma and discrimination What we offer in return We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits: 30 days annual leave plus bank holidays (rising to 32 days at 5 years service) and the option to purchase or sell day Enhanced pension Wagestream-ability torelease earnings, giving youinstant access to your pay Vitality Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card Enhanced life assurance scheme, payment being three times your annual salary Plus, many more great benefits on offer Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.