Digital Support Analyst

As our Digital Support Analyst, you will lead the technical triage and management of technical related incidents.  Proactively support and maintain the company’s current and future digital applications and websites, whilst supporting deployment processes through change control and associated DevOps tooling.

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.  

In reward for your hard work, you will receive... 

A competitive salary, pension contribution as well as: 

• 33 days Holiday – With the opportunity to buy an additional 5 days! 
• Life Assurance – Up to 4 times your salary!  
• Discounted Dental & Health Insurance  
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount
• Free employee assistance program – Mental Health, well-being, Financial, and Legal support because you matter!  
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so, you can enjoy a weekend away without breaking the bank 
• Refer a friend – Who do you know who could be interested in a new role? When they are placed, you could receive £1,500 for referring them! 
• Retail discounts – Receive up to 30% of at Superdrug, exclusive discounts with three mobile along with many more… 
• The chance to further your career across our well-known brands – As one of the industry's top apprenticeship providers, we can provide training and development at each level of your career  

In your role as Digital Support Analyst you will….

• Be responsible for Incident Management; technical triage, ticket management through internal and 3rd party support teams and proactively monitor
• Manage CI changes through IT’s change control process and for any security enhancements or remedial activities and management of changes raised through projects
• Work closely with internal IT and Digital teams to identifying areas of improvements that would lead to more robust, secure, efficient and performing platforms that meet Greene Kings requirements
• Managing Web Application Firewall to ensure security standards are being

What you’ll bring… 

• Excellent customer communication skills
• Hard working with the ability to work under pressure and the self-motivation to work unsupervised
• Persistent/tenacious
• Experience in Supporting and Implementing Digital solutions
• Knowledge of:
  • Microsoft Azure Cloud Hosting
  • Web Application support
  • Common application monitoring tools
  • Domain Management
  • SSL Certificates
  • Security
• Investigating/Troubleshooting IT Server Infrastructure related incidents
• With some knowledge of; ITIL processes, Linux and Windows Server Operating Systems, LAMP based applications, .Net / IIS Web Application, Software Development / Deployment pipelines, Development and DevOps processes and Web Application Firewalls

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