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About British Airways Holidays
At British Airways Holidays our customers and colleagues are at the heart of everything we do. We’re one of the UK’s leading and most trusted tour operators, providing holiday packages, hotels, car hire and experiences via ba.com and the British Airways contact centres. From carefully selected hotels to our 24-hour support helpline, we take every element of our customers’ holidays seriously.
As a subsidiary of BA, we offer the advantages of being a significant part of the UK’s largest airline coupled with all the benefits of being in a smaller company. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make British Airways Holidays who we are. As our business grows, this is a really exciting time to join our team.
About the role
We are recruiting for a Duty Officer on a full time permanent basis. This is an exciting opportunity to join our busy team and support our customers through our 24 hours in-resort helpline.
The purpose of this role is to provide first class handling of in-resort problems, resolving customer queries efficiently and to the customer’s satisfaction whilst taking commercial implications into account.
Key accountabilities include:
- Taking full end to end ownership of assigned in-resort problems to ensure customers receive the best possible service whilst on holiday
- Making amendments to flights, hotels and other ground products according to customer requests and in disruption situations
- Tailor making solutions to assist customers and suppliers whilst balancing commercial implications.
This is a busy, hands on role. Our essential criteria for this role are:
- Experience of working under pressure and multitasking
- Proven experience in Customer Service within the travel industry
- Desire to take responsibility for finding tailor made solutions for our customers
- Committed to working a 11.25 daily shift (4 on 4 off) to include nights, weekends and Bank Holidays.
To help you decide whether you would like to apply for this role, as a guide, a typical salary in this role is around £26,000 per annum plus £6,000 shift allowance (this may vary depending on your relevant skills and experience), plus benefits.
Our offices are based just outside Gatwick Airport and we offer hybrid working (within the UK). Generally, this role works from our offices twice a week, with additional days as needed depending on meetings etc. Office days are co-ordinated so that colleagues in the same team are in the office together to collaborate in person. We usually support new colleagues in the office full time for the first few months with us.
Key Benefits
- 25 days holiday per calendar year, plus bank holidays
- Staff travel – from the date you join
- Flexible benefits package including market leading defined contribution pension scheme and generous life assurance cover, plus options such as dental /medical cover, and cycle to work, technology and electric car schemes.
- Hybrid working and flexible start & finish times
- Range of colleague wellbeing and recognition programmes
Closing date for applications is: 10th April 2024
Please note - we may close this vacancy early if we receive lots of applications or business priorities change.
At BA Holidays we value diversity and encourage a positive and inclusive environment for everyone. Applications from all backgrounds are welcome.
Please see our LinkedIn page to find out a bit about our recent activity!
