Address
SalaryOXFORD125696_1714741969
Salary Package:£28000 - £30000 per annum
Location:Banbury, England
Consultant:Kathy Rusher
Posted:03/05/2024
Description:
Berry Recruitment are NOW hiring for a committed and experienced Ecommerce Administrator Specialist to work for a Market leading manufacturing organisation in Banbury Oxfordshire
Role:Ecommerce Administrator Specialist
Salary: £28,000 – £30,000
Location: Banbury, Oxfordshire
Hours: Monday – Friday – 37.5 Hours
Holiday Entitlement: 25 Days Annual Leave
Key Responsibilities of the Ecommerce Administrator Specialist to:
- Daily monitoring of order flow between Marketplace software package, systems, and party logistics partners
- Responding to consumer requests and queries daily, within the shortest possible lead-time (max 24 hours), to ensure the best possible customer experience.
- Investigate customer issues and complaints through to resolution in the most effective and efficient manner possible.
- Manage any order cancellations/refunds daily.
- Monitoring of and liaising with carriers to ensure products are delivered to clients within the required lead-time.
- Analysis of sales orders by product to ensure adequate stocks are in place to service future demand.
- Liaise with Production and Procurement teams to update demand plans and stock replenishment where needed, taking lead-times into account.
- Administrative set up of new marketplace accounts as identified by the business.
- Maintaining the Marketplace portfolio of products including adding and removing products.
- Maintaining and updating the Marketplace price windows in collaboration with the Marketplace category manager.
- Ensure marketplace activity is aligned with UK wide promotional activity agreed with our regular customer base.
- Analysing and reacting to consumer feedback to identify areas for improvement in packaging and/or online content.
- Liaise with internal teams to update and improve marketplace online assets and/or packaging as required.
- Communicate and coordinate with internal departments (supply chain, sales, quality, marketing, finance) as required.
- Generate Marketplace reports to allow the monitoring of performance in terms of volume, value, and margin.
- Monitor UK Market product pricing, utilising online tools, to ensure Keter remain the most competitive vendor for our products on marketplaces.
- Provide insights and proposals based on the data available to maximise sales.
- Manage and balance workload with the Marketplace colleagues to ensure continual coverage during periods of absence.
- Monitor Key Performance Indicators set by the business.
- Continually review and propose improvements to the Marketplace products, processes, and procedures to optimise performance.
About you for the Ecommerce Administrator Specialist role.
- Experience of managing Marketplace accounts is desirable but not essential.
- Customer service experience including a high focus on delivering an outstanding consumer experience.
- Proficient in Microsoft Office (primarily Excel). SAP system experience is desirable but not essential.
- Channel Engine” software experience would be advantageous but not essential.
- Able to communicate effectively at all levels.
- Excellent verbal / Written communication and presentation skills
No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!"
For more information and to ap
