Electoral Services Administrator – Resources

What's involved with this role:
Temporary Electoral Services Administrator – Resources
Reference no: K&C 5244496
Pay Rate: £16.90 per hour PAYE
Hours per week: 36 Monday – Friday, normal working hours
Role Length: This opening assignment is for 3 months
City: Kensington, London
Basic DBS disclosure required for this role
The post holder must be able to work unsociable hours as they may be required to work some weekends and evenings during the Canvass period and particularly in the run up to an election.
The purpose of the role is to assist the Electoral Services Manager in delivering an efficient electoral service which complies with electoral legislation and meets the performance standards set by the Electoral Commission for electoral registration and elections.
The successful candidate will assist in the compilation, maintenance and publication of the Register of Electors under Individual Electoral Registration, and to undertake other administrative duties including the annual audit of the register.
Key Responsibilities:
Assist with the supervision of approximately 50 temporary staff employed in the annual canvass, allocating them work, checking for accuracy and dealing with any issues relating to poor performance of the canvassers.
Assist with the preparation and publication of the Register of Electors and the monthly rolling register process within the statutory legal frameworks.
Prepare the Register of Electors, ensuring all additions and amendments are checked and approved before annual publication
Update and maintain, through the team’s IT system, all information relating to the Register of Electors.
Answer complex public telephone, email and face-to-face enquiries that cannot be dealt with by the contact centre advisors.
Administer the sale of printed Electoral Registers and Electoral Register data to the public and organisations, including processing all income in accordance with Financial Regulations.
Assist with maintaining absent voting records, processing absent voting applications and annual refresh forms.
Assist with maintaining lists of special category electors, processing of applications and renewal of applications.
Raise purchase orders and arrange payment of invoices.
Process street numbering orders from the Planning Department with the use of ordnance survey maps, to ensure that all new developments are placed in the correct polling districts and that all properties are correctly identified.
Assist in maintaining the Electoral Services archive in a clean and tidy condition.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Qualifications:
GCSE grades 4-9 (A*-C), NVQ level 2 or equivalent.
Good general education and good levels of literacy and numeracy.
Skills & Experience:
Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Experience of working in a customer service environment, handling high volumes of telephone enquiries and emails
Strong administration and customer service skills, with excellent written, verbal and face to face communication skills.
High levels of accuracy and attention to detail are essential for this role.
Ability to work under pressure with tight deadlines and minimum supervision, resolving issues with customers while ensuring electoral policy and statutory law processes are adhered to.
Ability to work flexibly as part of a team.
Able to work unsociable hours, particularly at peak times during canvass and elections to ensure service delivery.
The post holder will be required to work some weekends and evenings during these periods.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
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Job Ref: K&C 5244496
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.