Employee Relations Manager

This is an existing role within the Employee Relations (ER) Service Delivery Team within People Solutions. The ER Service Delivery team has the sole responsibility for managing all formal Employee Relations case management activities and for recording cases on Navex, a case management recording system.
The ER Service Delivery Manager is an essential role as part of this team, providing employee advice to the business on Employee Relations matters and they are accountable for case handling of all complex Employee Relations matters relating to misconduct, grievance, performance management including appeals and health/wellbeing case management activities across all LoS business areas UK firmwide. The majority of their work involves providing Employee Relations advice to the business.
You will have Line Management responsibility for coaching and advising ER Service Delivery team Advisors. There would also be the requirement to manage Employee Relations projects relating to restructuring exercises, TUPE and to participate in projects across the People function. You will be required to demonstrate knowledge of key Employee Relations policies and have the ability to interpret policies into pragmatic, commercial advice to stakeholders. Working experience of case management systems is preferable.
Key Responsibilities
Reporting into the ER Service Delivery Team Leader, this role will consist of the following key tasks:

• Build effective stakeholder relationships with Los People Consultants and other people teams in order to offer Employee Relations advice to support their people plans
  
• Responsible for the end to end management of complex disciplinary and investigation processes, consisting of: conducting witness interviews, collating investigation findings and producing investigation reports. Supporting disciplinary chairs and employees through investigation and disciplinary procedures on matters relating to (but not limited to):
  
  • Mandatory risk management tasks
    
  • General conduct matters
    
  • Data loss/theft
    
  • Formal performance management and capability matters
    
  • Gross Misconduct
    
• Responsible for end to end case management of complex appeals and grievances consisting of conducting witness interviews, collating findings and producing reports and outcome letters. Supporting chairs and employees through these procedures
  
• Driving informal resolution in relation to grievance activities to mitigate formal action
  
• Offer Employee Relations advice on complexed health/wellbeing policies and practices in order to resolve cases
  
• Case handling complex health and wellbeing cases, including the management of occupational health referrals, income protection benefit activities and ill health consultations
  
• Offer Employee Relations advice on employment policies relating to conduct, health/wellbeing, performance, handling informal complaints, and general Employee Relations queries.
  
• Producing high quality documentation including investigation reports, letters, meeting notes etc
  
• Using the Navex case management system to record accurate and timely case updates for management information purposes
  
• Working closely with the LOS RERP Senior Managers in relation to complex cases.
  
• Project work (eg TUPE, redundancy) - supporting RERP Senior Managers with preparation of documentation, attendance at consultation and other employee meetings.
  
• Competently handling sensitive HC confidential data to meet GDPR and Data Privacy compliance requirement
  
• Provide case management coaching to ER Service Delivery Advisers.
  
• Working with the ER Service Delivery team to continuously improve data capture processes and data quality
  

Essential skills & experience

• Proven Employee Relations experience and case handling
  
• Knowledge of UK employment law & legislation
  
• Ability to work effectively under pressure whilst not compromising professional standards
  
• Strong communication skills both written and verbal
  
• Able to build effective working relationships with stakeholders
  
• Passionate about learning new technology and taking personal responsibility to remain curious on new developments.
  
• Ability to work with multiple sources of data and assimilate information quickly
  
• Excellent attention to detail
  
• Remain curious to challenge existing interpretation of employment policies to ensure continuous improvement
  
• Proficient demonstration in the use of software applications
  
• Ability to work on own initiative with minimal supervision
  
• A passion for change and innovation