Estate Manager

On behalf of my client, who is a market leader within the UK property management sector, I am currently recruiting for an Estate Manager based on a high end residential development in Hendon, North London.

Salary: - £65k

KEY RESPONSIBILITIES:
The Development Manager will have principal responsibility for the effective and efficient management of the development consisting of 1800 units. They should utilise staff, contractors, and the other resources available to them to ensure the highest quality of service is provided, commensurate with the requirements of any management contract, tenancy agreements, service level of agreement or otherwise.

Risk and PPM Management:
* Taking ownership of the developments risk and PPM management routines, utilising
systems and processes to ensure compliance, this will include but is not limited to:
* Liaising with the client relationship / support team, contractors, and customers to facilitate
risk assessments and routine risk management tasks.
* Maintaining a detailed audit trial of all actions and certification within the system.
* Reporting on compliance levels within the development and defining actions to improve the
same.

Contract Management:
* Taking ownership of the developments contract management routines, utilising systems to ensure the appropriate contracts are tendered, implemented and any arising actions recorded.
* Liaise with the client relationship / support team and contractors to ensure each development has a completed and appropriate contract schedule implemented.
* Assist in the tendering of contracts and ensure value for money is obtained.
* Ensure the necessary information is saved to the systems and any relevant actions are diarised as appropriate.

Team Management:
* Focusing on team engagement to create a highly engaged team who want to deliver exceptional service, every day.
* Ensuring sufficient cover for the development at all times, including arranging cover for sickness and holiday.
* Managing holidays and team absence.
* Completing quarterly 121's and yearly appraisals for your team.
* Managing your team's performance.
* Liaising with the HR team to ensure the successful completion of payroll, recruitment, and grievance routines within your team.
* Ensuring all team have completed mandatory training and all refresher training when necessary.

PERSONAL SPECIFICATION:
* We are responsive, dynamic and we take pride in what we do, we are meticulous in our approach, so that customers experience great service.
* Meticulous- preparation, process, detail, diligent, methodical, specific
* Dedicated - commitment, belief, passion, self-discipline, enthusiasm.
* Smart - innovative, resourceful, original, creative, effective
* Supportive - collaborative, honest, communicative, flexible, team-player
* Act as an ambassador of the brand, recognising the importance of excelling at customer service both externally and internally.
* Always interact in an enthused and empathetic manner
* Answer the phone politely, identifying yourself and the brand.
* Answer emails and any other medium of correspondence politely, identifying yourself and the brand.
* Respond to complaints or concerns and find the appropriate solution, seeking the support of your wider team as appropriate.
* Be empathetic in relation to our customer's requests, queries, or concerns.
* Request further in house training or learning if you deem it is required.
* For line management roles you must seek to embed the same into your team. Health &
* We are committed to ensuring the health and safety of our employees, clients and anyone affected by our business activities, and to providing a safe environment for all those attending our premises.
* Every employee at plays a part in ensuring we achieve this, remaining mindful that we will take care in everything we do.
* All employees should use our smart technology to record and manage their safety routines, learn from trends, and seek to improve together.
* All employees should be dedicated to keeping their sites, residents, visitors, team, and workplaces safe.
* All employees should be meticulous in their approach to safety, tracking, inspecting, monitoring, auditing, reviewing, recording, and learning.
* All employees should support each other to ensure we take care of our physical and mental well being.
* We are committed to maintaining safe and healthy working conditions through control of the health and safety risks arising from our work activities, taking steps to prevent accidents and cases of work-related ill health.
* Employees should be conscious to their responsibilities in this regard and seek clarity if they so require it.

Financial Management
* In the context of your role support the wider team with the ongoing financial management of the development. Remaining conscious of development budgets, asking for information as needed.