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Salary The successful candidate will be working for one of the top media agencies in the world. Dentsu owns several agencies in differing media disciplines. You will have the opportunity to work with the latest technology in a varied and challenging environment with a great deal of development potential.
Someone who has worked in the media industry before would be ideal for the role. There will be a requirement to deal with several high priority requests from Executives and board level members of staff. The candidate will need excellent communication skills to liaise with the business, other members of the IT support teams to update them on a wide range of requests and incidents to be resolved.
Someone who has worked in the media industry before would be ideal for the role. There will be a requirement to deal with several high priority requests from Executives and board level members of staff. The candidate will need excellent communication skills to liaise with the business, other members of the IT support teams to update them on a wide range of requests and incidents to be resolved.
Job Title:
Executive Support Analyst Job Description:
Introduction
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Taking a people-centered approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity.
Dentsu International is a global leader that specialises in Sales, Marketing, Customer Experience, and Retention to enable clients to keep “winning” whilst ensuring customer growth and experience is at the very forefront for their businesses
We’re hiring an Executive Support Analyst as part of our team in London.
Key Responsibilities
Reporting into the Executive Support Manager, you will need to:
- Provide a white glove level support for approximately 200 executive staff including a number of high priority and short notice requests from the business.
- Have excellent communication skills with the ability to deliver under pressure in a calm manner with staff at all levels.
- Supporting business and market wide townhalls and events via various video conferencing platforms.
- Monitor progress of call resolution within the agreed SLA guidelines.
- Take responsibility for calls assigned to the Executive support queue in the first instance or directly to you and monitor progress for Executive requests assigned to other teams through to resolution.
- Build excellent relationships with key stakeholders including executive assistants with an aim of service improvement. Escalate requests where necessary to relevant support teams for a swift resolution.
- Provide support for desktops, laptops, MACs, printers, mobile devices including phones and tablets, peripherals and other hardware support where necessary, or escalate to 3rd party hardware support.
- Provide documentation when changes occur, bug fixes found, or new platforms introduced into the environment.
- Any other tasks or projects assigned by the Executive Support Manager.
Essential Technical Skills
- 2 years’ hands-on experience of Microsoft desktop environments
- 2 years’ hands-on experience of Apple Mac hardware and Mac OS 13
- Good knowledge of:
- Windows 10
- Microsoft Office 365 suite
- Video conference supporting tools such as Microsoft Teams and Zoom
- IT Service Management/ServiceNow
Essential Personal Qualities and Knowledge
- Ability to communicate effectively with members of the onsite and remote support teams and 3rd parties suppliers.
- Ability to proactively identify tasks requiring action.
- Ambitious, articulate person, with a desire to progress their career.
- Excellent presentation and communication skills.
- Ability to stay calm under pressurised situations.
- Organised approach to work, ability to manage multiple tasks at the same time
- Positive and adaptable attitude.
- Ability to relay technical information to staff of all levels calmly and methodically.
What we offer
This is a permanent role. The team is based in our London office. As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs which includes:
- Competitive Salary
- Company-provided Medical Healthcare
- Generous Pension provisions
- Health and Wellness benefits
- Volunteering days
- Life Assurance
- Working in diverse teams where you can make a real impact.
- Exciting and rewarding environment.
- Varied work across industries
Inclusion and Diversity
Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.
We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.
About dentsu
Taking a people-centered approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc. we are headquartered in Tokyo, Japan and our 65,000 employee-base of dedicated professionals work across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.
Diversity, equity, and inclusion sits at the heart of our Social Impact strategy – our fully integrated sustainability strategy which includes our ambition to build a fair and more equal society, where everyone is equipped to thrive.
Location:
London Brand:
Global Technology Time Type:
Full time Contract Type:
Permanent 
