Address
Form of workWe are hiring an ambitious and forward-thinking Facilities Coordinator to join our established and growing team based in Manchester. (Hybrid working 2/3 days per week in office)
The opportunity:
Manage the internal helpdesk for the client account, from task initiation to completion.
Proactively chase and close out overdue tasks, tracking progress against pre-determined KPIs.
Measure and report SLA response times, implementing escalation procedures when necessary.
Communicate job progress and open tasks to clients and key stakeholders.
Upload maintenance records/compliance certificates and amend asset information in the helpdesk database.
Handle escalations efficiently to minimise client impact.
Annually cleanse and refresh the electronic register, incorporating updates.
Collate quotes from suppliers and monitor spend against pre-agreed values.
Ensure accurate data in the helpdesk software for all locations in scope. Proactively monitor services and contracts, suggesting improvements to processes.
Challenge contractor costs when deviations occur from the norm.
Liaise with client regional managers to maintain information flows.
Support monthly supplier reviews in collaboration with the wider team.
Field internal calls to assist with task management and updates for key clients, customers, and stakeholders.
The ideal candidate will have the following experience:
Previous FM or helpdesk experience
Strong administration skills with proven multitasking abilities.
Ability to thrive in a fast-paced, real-time environment.
Dedication to task completion and effective prioritization.
Problem-solving mindset and ownership of solutions.
Effective communication skills with a customer-focused approach.
Desire to understand the service delivery model.
Intermediate IT skills, including Microsoft Word & Excel
Macro is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria below, please apply as you may still be suitable for this role or another role within our organisation. Should you require any adjustments to assist during the application/hiring process please do make us aware.
