Address
Form of work
SalaryWe have a fantastic opportunity for an experienced Manager working as part of a dynamic team to ensure we deliver a customer experience that is a ‘wonderful exception to the everyday’.
Working closely with the Head of Operations and team of Duty Managers, you’ll be responsible for the daily running of the Farm Park. Managing both staff and customer operations, to deliver an excellent day out for our customers and happy working environment for our staff. You’ll work on a rota basis (3 or 4 days in 7 with one weekend day).
If you can demonstrate the relevant skills and experience from a hospitality, event or leisure management role you could be the one we’re looking for!
If you’re interested in the challenge of working in a fast paced environment requiring initiative, flexibility and teamwork we’d love to hear from you.
A Typical Day
- Day-to-day operational management of the Farm Park, ensuring the smooth running of the daily events programme.
- Ensure the site is a safe, clean and welcoming operation for our customers. A keen eye for detail, presentation and standards is a must.
- Manage and supervise team members, focusing on training requirements.
- Manage customer queries and feedback in a professional manner, all with a solution led approach.
- Ensure company polices and procedures are followed by all team members.
About You
- Proven experience with managing and developing teams, working with a range of customers with different needs.
- A 'hands on' people manager who is able to lead by example and motivate a team.
- Ability to handle difficult situations with tact and diplomacy.
- Organised and always striving for continuous improvement.
- Have a flexible approach and the ability to perform and flourish in a pressurised environment.
- Ability to communicate effectively and professionally with senior management, other staff, clients and members of the public.
- Passionate about delivering the best customer experience possible.
Why Us?
With over 300 farm animals and over 40 activities, shows and attractions Willows Activity Farm is a great day out for young families based in London Colney, St Albans. We’re a strong team of people who share the same vision; to provide our customers with the best visitor experience. We encourage a positive work/ life balance and are proud to offer:
Benefits
- Generous holiday entitlement which increases after 5 years full service.
- Pension contribution Discounted nursery places at Willows Farm Day Nursery.
- Emergency Employee Loan Scheme.
- Training and development.
Perks
- Free Willows Activity Farm membership for up to 5 family or friends.
- Corporate gym membership.
- Free staff lunch.
- Free onsite parking.
- Long Service Awards and extra birthday day holiday.
- Staff Award schemes – including Star of the Month and WOW awards.
- Access 24/7 to our Employee Assistance Programme.
- Team events and socials.
To apply, please use the link below
https://www.willowsactivityfarm.com/current-vacancies/
Job Types: Part-time, Permanent
Pay: From £16,800.00 per year
Expected hours: 27 – 36 per week
Benefits:
- Additional leave
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Holidays
- Weekend availability
Work Location: In person
Application deadline: 24/05/2024
