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SalaryBTP is the national police Force for the rail network throughout Great Britain, including London Underground, across which we ensure the safety and security of nearly 3 billion passenger journeys and over 100 million tons of freight every year. The world in which we work is fast paced, operationally and commercially demanding, and constantly changing.
As FCRB Team Manager with BTP you will provide supervision in all aspects of control room contact handling/ radio dispatch. Supporting the Force Incident Manager and Deputy Force Incident Manager (London or Birmingham) with the management of force priority incidents. Providing incident and event management, where not a force priority, ensuring the appropriate police response and actions are provided. Line management of a team of Communication Officers to ensure compliance with departmental KPIs and HMIC standards in the delivery of an appropriate police response.
As FCRB Team Manageryouwill be required to:
- Provide visible incident management of those incidents not overseen by the Force Incident Manager, with real time direction provided on incident log entries as needed.
- Monitor radio, telephone traffic ensuring that the contacts are handled within agreed performance standards.
- Assist the Force Incident manager and Deputy Force Incident Manager in the supervision of force priority incidents when required; these will include Major and Critical incidents.
- Undertake agreed audits of Command and Control incidents, ensuring compliance with NSIR standards and appropriate summary narrative is provided as needed.
- Provide first line supervisory management for Communications Officers including completing PDR's and setting personal development plans as well as attendance management/performance policies
- Qualifications and Training: Education to GCSE level or equivalent - Grade A-C in English or equivalent
- Previous experience in a Control Room environment as a Communications Officer
- Will have comprehensive experience within a supervisory position and demonstrate a high standard of performance within this activity.
- Will have a high standard of communication skills, able to quickly exchange information accurately, promptly and concisely.
- Salary £37,596.49 (pro-rota) per annum, plus £1500 (pro-rata) Market Supplement per annum, plus 20% shift allowance.
- Yearly base salary increments (subject to satisfactory performance in last PDR year)
- 28 days annual leave plus bank holidays
- Family friendly policies including up to 26 weeks paid maternity and adoption leave
- Bespoke benefits platform and access to Blue Light Card
- Development opportunities including fully funded apprenticeships
- Employee assistance programme and dedicated wellbeing hub
- Pension scheme
At BTP we are proud guardians of the railway and it is crucial that we represent the diverse communities we serve and protect. As 'One BTP' across the UK, we know that diversity, inclusion and belonging help us improve our decision making, foster creativity and drive innovation so all our people can thrive.
Our vacancies are open to everyone and all appointments are made based on merit. So that we can become more diverse we encourage applications from candidates from Black, Asian, and minority ethnic backgrounds, women, people who have a disability, those who are neurodiverse and persons who identify as LGBTQI+. We use positive action to encourage potential candidates from underrepresented groups through targeted workshops or advice sessions. If you have the skills, experience and values that here in BTP we pride ourselves on then we would welcome you to apply.
For more information on Positive Action please click here or email the team on PART-Recruitment@btp.police.uk
If you have any questions about the application process, please email our friendly and helpful team where we will be happy to help you: RecruitmentTeam@btp.police.uk . If your question related to equality or diversity then you can also contact our Equality, Diversity and Inclusion team directly at: PART-Recruitment@btp.police.uk To reassure you, anything you ask us will be in the strictest confidence and will not form part of your application.
In order to apply, you must have the permanent right to live and work in the UK and have been resident in the UK for the previous 3 years. You will be asked these and other questions to determine your eligibility to work for British Transport Police when you start your application and you must answer honestly.
BTP GPP Police Staff Pension Scheme is administered byRoyal London and this is a group personal pension plan which is available to all police staff. It's a defined contribution scheme, offering employees the flexibility to vary their pension contributions from 4.4% to 12% of their salary. For more information, visit the Royal London dedicated pension page or email us at Pension-Queries@btp.police.uk .Please note if you are an existing member of Police Staff in the RPS your pension will not be affected.
Internal candidates must have completed their probation for their current substantive posting and can only apply in tenure if Head of Department approval is emailed to Recruitmentteam@btp.police.uk prior to the vacancy closing. Internal candidates must confirm that they are not subject to formal action plans for sickness/complaints/discipline or poor performance and that all mandatory training courses have been attended and are in ticket/up to date. A minimum rating of 3 (performing) or a rating of U (no rating) must have been achieved on the last reporting year PDR.
