Fiserv Commercial Manager

End Date
Wednesday 01 May 2024
Salary Range
£0 - £0
We support flexible working - click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job Share
Job Description Summary
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Job Description
JOB TITLE:Fiserv Commercial Manager
SALARY: £93,908 - £118,420 (dependent on experience & location)
LOCATIONS: Basildon / Birmingham / Bristol / London
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites
About This Opportunity
Fiserv are one of our largest suppliers, and we're one of their largest clients in Europe. Their remit cuts across our Business & Commercial Banking, Consumer Lending and Corporate & Institutional Banking divisions as well as having a joint venture (JV) relationship with Merchant Services (Cardnet).
This exciting new role covers two key aspects. Firstly, it will support the creation of one bank-wide executive line of management for Fiserv in LBG, from both a supplier and commercial perspective. The Commercial Manager will work with teams Group-wide to ensure a consolidated managerial approach is applied to all LBG activities with Fiserv.
Secondly, you'll be responsible for ensuring standard processes, with respect to Fiserv vendor management, are adopted in Merchant Services. You'll own operational and commercial oversight of Fiserv’s activities with LBG Cardnet both as a vendor and a JV partner. Working closely with the Cardnet leadership team to ensure growth, income, profit and outcome benefits are delivered as needed by Fiserv in line with our business strategy. You'll also lead in any renegotiations of various tariffs and commercial agreement Cardnet has with Fiserv.
This is a varied and interesting role that involves working across product, technology, risk, compliance, operations, finance, procurement and supplier management. You’ll have broad exposure across the Group to a number of senior partners and teams.
Key Accountabilities:

• Creation and tracking of a bank wide P&L for Fiserv (including client side), development/implementation of an account management plan and strategy to maximise Fiserv’s value to the bank
  
• Working with the supplier management teams, ensuring there is one joined up supplier management and business continuity plan for key activities and processes across the bank
  
• Ensuring accurate, regular and up to date reporting and dissemination to management of Fiserv’s financial position and changes in that as evidenced by rating agencies etc
  
• Working as a point of escalation and channelling these through to the Accountable Executive and their delegate. Managing material operational incidents.
  
• Negotiation (and/or oversight) of contracts and other commercial terms
  
• Ensuring robust oversight of billing and invoicing
  
• Working with technology to ensure we continue to create strategic and technology optionality and resiliency/latency across all business units with respect to Fiserv as a technology partner
  
• Preparation of materials for quarterly meetings (bringing all of bank view) and other internal meetings.
  
• Working with operations to transition the best operational practices and cadences adopted in consumer to merchant business
  

Why Lloyds Banking Group?
We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.
What You’ll Need

• Excellent communication, interpersonal skills and partner management are key with significant experience of engaging and influencing a variety of partners, internally and externally to the organisation.
  
• Strong experience in managing large suppliers/vendors/procurement
  
• Demonstrable experience making high risk adjusted business decisions and recommendations
  
• P&L management and commercial negotiation
  
• Consistent track record of delivery demonstrating a clear focus on meeting agreed business targets, priorities, and objectives, plus ability to deliver & commercialise investment projects.
  
• Strong problem-solving capabilities and an ability to translate the sophisticated into simple messages with experience of driving continuous improvements.
  
• Alongside these you’ll have strong organisational, risk management, regulatory awareness and be collaborative in approach.
  

And Any Experience Of These Would Be Really Useful

• Prior experience of managing Fiserv as a vendor
  
• Experience in either Merchant Services, Fintech & Card Acquiring or consumer lending domains where Fiserv operates
  

About Working For Us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
  
• An annual performance-related bonus
  
• Share schemes including free shares
  
• Benefits you can adapt to your lifestyle, such as discounted shopping
  
• 30 days’ holiday, with bank holidays on top
  
• A range of wellbeing initiatives and generous parental leave policies
  

This is a once in a career opportunity to help shape your future as well as ours.Join us and grow with purpose!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.