Freight Customer Service Agent

Job Description

Right Now Group are currently recruiting for a Freight Customer Service Agent for a Large Airline GSA based in the Heathrow Area. The ideal candidate will come from a previous background within Freight / Cargo that are looking to join a reputable company and progress in their career.

Job Duties:

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• Working within the customer services team in which you will be working alongside some of the most reputable Freight Forwarders & Airlines in the industry.
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• Handling client enquiries via phone, email and online portal.
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• Booking aircraft space for clients and to provide the best price and transit time.
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• liaising with the sales team about lapsed and existing accounts.
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• Ensure that all airline requirements are handled correctly in accordance with client requirements.
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• handle critical issues and ensure the accurate processing of freight documentation with all customer airline operational procedures.
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• Liaise with clients regularly to undertake permanent bookings.
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• Ensure that the in-house system is kept up to date.
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Candidate Requirements for a Freight Customer Service Agent:

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• Minimum of 1 year's experience within Freight in some kind of capacity.
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• Effective communicator for all methods of communication.
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• positive and friendly attitude.
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• ability to be able to work within a team and independently.
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Additional Details:

Shift: Monday - Friday

Hours: 09:00 - 17:30

Salary: £25,000 - £29,000

SUITABLE CANDIDATES WILL BE CONTACTED WITHIN 24 HOURS